Living Networks - Chapter 9: The Flow of Services - Reframing Digital and Professional Services

Trends in the Living Networks

Download Chapter 9 of Living Networks on the Flow of Services. Every chapter of Living Networks is being released on this blog as a free download, together with commentary and updated perspectives since its original publication in 2002. For the full Table of Contents and free chapter downloads see the Living Networks website or the Book Launch/ Preface to the Anniversary Edition. Living Networks - Chapter 9: The Flow of Services. Tags: Living Networks book

SOAPA services opportunities abound

Network World

These changes are initiating an evolution from monolithic security technologies to a more comprehensive event-driven software architecture (along the lines of SOA 2.0) ESG refers to this as a Security Operations and Analytics platform architecture or SOAPA. When speaking or writing about SOAPA, I often compare this evolution to an analogous IT trend in the 1990s.

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5 Driving Forces of Global Professional Services

Trends in the Living Networks

Let’s take a moment to look at each of the five fundamental driving forces at work in the professional services marketplace today before we explore how firms can proactively address these trends. With the emergence of web services and Service Oriented Architecture (SOA), applications are being broken down into smaller components, each of which can interface seamlessly with other components.

Leveraging Organizational Knowledge: Questions to Verna Allee on how to start a Value Networks analysis

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 21 April 2007 Questions to Verna Allee on how to start a Value Networks analysis This week I attended a (tel. presentation by Verna Allee on Value Networks. There we are evaluating innovation networks across all 255 regions and 25 nation states.

SAMOS – How To Evaluate Disruptive Innovation

CTOvision

One of the unintended consequences of distributed computing and Service Oriented Architecture (SOA) is that things get more complicated. In digital communications, when something is synchronous, both ends of the network have a clock that is synchronized. The most famous example of this is SONET, Synchronous Optical Network. SONET rings made up the backbone of Public Switched Telephone Network and are used by long haul carriers. Nathaniel Crocker.

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Leveraging Organizational Knowledge: Business Intelligence for simulating the future

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 02 June 2006 Business Intelligence for simulating the future Chris Caren (Microsoft’s general manager of Office business applications) had recently this to say about Business Intelligence: The latest three trends are: 1.

25 Feb Cloudera Federal Forum in Tysons Corner: Amazing agenda filled with lessons learned and best practices

CTOvision

Attendees will have the opportunity to attend expert briefings, learn from and network with experienced practitioners, and ask questions to advance their agency data analytics initiatives and save their organization’s time, funding, and staff resources. Engaging the Hadoop Developer — Deep-dive with industry experts into the key projects, technology, and emerging trends driving the enterprise adoption of Hadoop. Registration & Networking Breakfast. Networking Break.

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Join Architects, Planners, Program Managers, Data Scientists at 4th Annual Cloudera Federal Forum in DC 25 Feb

CTOvision

Attendees will have the opportunity to attend expert briefings, learn from and network with experienced practitioners, and ask questions to advance their agency data analytics initiatives and save their organization’s time, funding, and staff resources. Engaging the Hadoop Developer — Deep-dive with industry experts into the key projects, technology, and emerging trends driving the enterprise adoption of Hadoop. Registration & Networking Breakfast. Networking Break.

Leveraging Organizational Knowledge: The Cultural Challenge

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 July 2007 The Cultural Challenge Dear all, I have not posted here for a while, sorry.

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Leveraging Organizational Knowledge: Knowledge is only in our minds or not?

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 19 June 2007 Knowledge is only in our minds or not?

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Leveraging Organizational Knowledge: Content of my site

Leveraging Organizational Knowledge

View my complete profile Previous Posts News watch Sarkozys goal-driven government structure The search for the unified definition of Knowledge Questions to Verna Allee on how to start a Value Network Analysis I am Time Magazines “Person of the Year”! [link] Leveraging Organizational Knowledge This blog focuses on how to leverage the knowledge held, created, shared in an organizational context; with the objective of fostering creativity and innovation for competitive advantage.

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Leveraging Organizational Knowledge: Organizational cultures not conducive to effective leveraging of knowledge (cont.2)

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 10 March 2007 Organizational cultures not conducive to effective leveraging of knowledge (cont.2)

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Leveraging Organizational Knowledge: Organizational cultures not conducive to effective leveraging of knowledge (cont.)

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 March 2007 Organizational cultures not conducive to effective leveraging of knowledge (cont.)

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Leveraging Organizational Knowledge: Knowledge-driven, not simply customer-driven.

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 25 January 2007 Knowledge-driven, not simply customer-driven. My last input is the realisation that SOA is perfect to facilitate this collaboration btw the front-line and the customers (see my last posts).

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Leveraging Organizational Knowledge: The virtuous cycle of the Gift Economy

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 December 2006 The virtuous cycle of the Gift Economy « Everyone thinks of changing the world, but no one thinks of changing himself.» It also means engaging in more value-adding social networks.

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Leveraging Organizational Knowledge: Organizational cultures not conducive to effective leveraging of knowledge (updated)

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 20 March 2007 Organizational cultures not conducive to effective leveraging of knowledge (updated) I have added 6 cultural traits to the initial list.

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Leveraging Organizational Knowledge: The Human Capital Formation

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 12 December 2005 The Human Capital Formation Click on diagram to enlarge.

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Leveraging Organizational Knowledge: ROI or no ROI for KM?

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 October 2006 ROI or no ROI for KM? The most virulent supporter of the “ROI is useless” view went to claim that network analysis and in particular Value Networks was the only way to go, citing Verna Allee as a leading thinker in the field.

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Leveraging Organizational Knowledge: I am Time Magazines “Person of the Year” (*) !

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 18 December 2006 I am Time Magazines “Person of the Year” (*) ! (*) As millions of other web 2.0

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Leveraging Organizational Knowledge: Personal Knowledge Management

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 30 November 2006 Personal Knowledge Management Yesterday, I attended a Knowledge Café in London arranged by David Gurteen ( [link] ).

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Leveraging Organizational Knowledge: Organizational cultures not conducive to effective leveraging of knowledge.

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 05 March 2007 Organizational cultures not conducive to effective leveraging of knowledge.

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Leveraging Organizational Knowledge: Traditional strategies to improve efficiency are failing in the Knowledge Economy.

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 22 June 2006 Traditional strategies to improve efficiency are failing in the Knowledge Economy.

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Leveraging Organizational Knowledge

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 03 April 2006 Consider the above “Strategic Capability” diagram (L. The idea here is then to illustrate operational Knowledge in a systemic form (a causal loop more precisely) where all stakeholders are linked up through a network of inputs and outputs.

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Leveraging Organizational Knowledge: Seven lessons learned with Knowledge Management initiatives

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 18 May 2006 Seven lessons learned with Knowledge Management initiatives If a shared information repository contains mostly information that people are used to find elsewhere, you’re wasting your time, it won’t be used. “[.]

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Leveraging Organizational Knowledge: Business Intelligence needs to get more strategic.

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 09 March 2006 Business Intelligence needs to get more strategic.

Leveraging Organizational Knowledge: Asking the right questions to assess an Organization’s culture.

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 May 2007 Asking the right questions to assess an Organization’s culture.

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Leveraging Organizational Knowledge: Sarkozy’s goal-driven government structure

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 22 May 2007 Sarkozy’s goal-driven government structure Nicolas Sarkozy, the newly elected French President, is completely rearranging the Cabinet as it has never been done before.

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Leveraging Organizational Knowledge: Open question: What does a flatter World mean in terms of organizational Knowledge Management?

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 December 2005 Open question: What does a flatter World mean in terms of organizational Knowledge Management?

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Leveraging Organizational Knowledge: “Break the Mould”

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 16 February 2007 “Break the Mould” Check out this useful article in a Computing Business issue: [link]. I agree with most of what it says but I would like to highlight the following extracts: ‘ Stop benchmarking the competition,’ says John Riker at the Value Innovation Network.

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Leveraging Organizational Knowledge: Dave Pollards "KM quick wins" against my "organizational cultures not conducive to knowledge-sharing"

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 31 March 2007 Dave Pollards "KM quick wins" against my "organizational cultures not conducive to knowledge-sharing" Dave Pollard recently posted the following on his still amazing weblog: Knowledge Management: Finding Quick Wins and Long Term Value.

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Leveraging Organizational Knowledge: Knowledge-sharing for a Retail Manager

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 21 March 2007 Knowledge-sharing for a Retail Manager In a retail company, who is at the centre of value generation?

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Leveraging Organizational Knowledge: will Web 2.0 social tools have a major transformational positive impact in the workplace?

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 22 February 2007 will Web 2.0 View my complete profile Previous Posts News watch Sarkozys goal-driven government structure The search for the unified definition of Knowledge Questions to Verna Allee on how to start a Value Network Analysis I am Time Magazines “Person of the Year”!

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Leveraging Organizational Knowledge: Why all this fuss about KM now?

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 05 December 2005 Why all this fuss about KM now? [link] Leveraging Organizational Knowledge This blog focuses on how to leverage the knowledge held, created, shared in an organizational context; with the objective of fostering creativity and innovation for competitive advantage.

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Leveraging Organizational Knowledge: The search for the unified definition of Knowledge.

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 30 April 2007 The search for the unified definition of Knowledge.

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Leveraging Organizational Knowledge: “Knowledge management strategies that create value”

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 09 April 2007 “Knowledge management strategies that create value” I found a very good article with the same name as this post on the Accenture site.

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Leveraging Organizational Knowledge: Becoming a Knowledge-driven Organization in response to more knowledgeable customers in the luxury market

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 16 December 2005 Becoming a Knowledge-driven Organization in response to more knowledgeable customers in the luxury market Customers increasingly demand more personalized products and services.

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Leveraging Organizational Knowledge: What if we tried to foresee what will follow the currently unfolding Knowledge Economy?

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 29 August 2006 What if we tried to foresee what will follow the currently unfolding Knowledge Economy?

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