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DTWS: Telia's path to zero-touch automation

TM Forum

As Telia Company ramps up its digital transformation it is using automation to improve customer experience through faster service delivery and has zero-touch automation in its sights, notably for network slicing. and is using it to drive transformation across its operating companies. told the.

B2C 130
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Why being better partners will maximize CSPs’ opportunities

TM Forum

CSPs have a huge opportunity to create new complex products and solutions for the B2C market. a de-risking of the opportunity - CSPs preferred guaranteed wholesale revenues to uncertain B2C revenues. a lack of agility and flexibility to address these opportunities directly and tailor the offering to them. network-as-a-service.

B2C 130
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Is it finally time to reinvent the B2C model?

TM Forum

While there is much focus within the telecoms industry currently on new revenue opportunities in the B2B and B2B2X markets, the drive to increase profitability will also require CSPs to press a giant reset button on their B2C solutions. Figure 1 B2C solutions provision – CSP SWOT analysis. Promising B2C solutions.

B2C 130
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Leveraging AI/ML to Drive CX Business Outcomes Proactively

TM Forum

Meeting the rising customer expectations and managing the CX is more and more challenging as they are more inclined to interact with companies in a social digital way. Customers are becoming more sophisticated and more demanding of their experiences.?Meeting

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Verizon Business Group transforms customer and partner experience

TM Forum

In the last decade, Verizon has grown to become one of the largest telecommunications companies in the world. Verizon undertook a digital transformation of its wireless and wireline network systems portfolio in three years. We adopted large-scale automation to augment capabilities and increase agility.

Groups 130
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Startup founders at new 5G Open Innovation Lab explain how they’ve adjusted to the COVID-19 crisis

GeekWire

The 14 companies are working in tandem with a variety of partners from the public and private spheres, with the goal of growing their business in the midst of an economic and health crisis. What does your company do? How does it make a difference for your company? What does your company do? The Bellevue, Wash.-based

Software 139
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Telefónica relies on partnerships for a new, open approach to BSS

TM Forum

.” But Telefónica has now settled on a new approach which, it hopes, will meet the requirements of today’s business, and of future opportunities enabled by new network technologies such as 5G. Garcia outlined the approach that Telefónica Group is taking to BSS transformation across all its operating companies.