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Why being better partners will maximize CSPs’ opportunities

TM Forum

CSPs have a huge opportunity to create new complex products and solutions for the B2C market. a de-risking of the opportunity - CSPs preferred guaranteed wholesale revenues to uncertain B2C revenues. a lack of agility and flexibility to address these opportunities directly and tailor the offering to them. The advent of.

B2C 130
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Sysco’s recipe for growth centers on IT

CIO Business Intelligence

When Tom Peck joined Sysco during the peak of the COVID-19 pandemic, his major goal was ensuring the survival of the world’s largest food service delivery company and helping its thousands of customers stay afloat. The pandemic forced us to review our company and the entire industry.” Surviving the pandemic wasn’t enough,” Peck adds.

B2B 94
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DTWS: Telia's path to zero-touch automation

TM Forum

As Telia Company ramps up its digital transformation it is using automation to improve customer experience through faster service delivery and has zero-touch automation in its sights, notably for network slicing. and is using it to drive transformation across its operating companies. TM Forum’s Open Digital Architecture (ODA).

B2C 130
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Is it finally time to reinvent the B2C model?

TM Forum

While there is much focus within the telecoms industry currently on new revenue opportunities in the B2B and B2B2X markets, the drive to increase profitability will also require CSPs to press a giant reset button on their B2C solutions. Figure 1 B2C solutions provision – CSP SWOT analysis. Promising B2C solutions.

B2C 130
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Verizon Business Group transforms customer and partner experience

TM Forum

In the last decade, Verizon has grown to become one of the largest telecommunications companies in the world. We adopted large-scale automation to augment capabilities and increase agility. The need of the hour was a scalable, agile EA framework to address both business needs and GTS delivery cycles. Prasad, Infosys. :

Groups 130
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Leveraging AI/ML to Drive CX Business Outcomes Proactively

TM Forum

Meeting the rising customer expectations and managing the CX is more and more challenging as they are more inclined to interact with companies in a social digital way. Customers are becoming more sophisticated and more demanding of their experiences.?Meeting

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Revlon’s Cautionary Tale: The Changing Nature Of Influencer Marketing

Forrester IT

The iconic company’s 2016 acquisition of brand Elizabeth Arden apparently isn’t rescuing it from the Sephora and DTCs of the world. A Giant In Trouble: Revlon Considers A Sale Cosmetic giant Revlon is exploring the sale of all or some of its business amid lackluster sales and a crushing debt of $3 billion. Revlon’s tale […].

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