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Journey to the cloud - contact center communications

Spearline Testing

Contact centers continue to embrace cloud services and break free of their legacy on-prem infrastructures. However, some studies do show a gentle decline, with younger consumers specifically opting for alternative channels. Cloud migrations are on the agenda. Cloud migrations are on the agenda. of interact.

Cloud 148
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How strategic partnerships are the key to AI-driven innovation

CIO Business Intelligence

“Innovate or die,” Peter Drucker’s 1985 exhortation on the importance of constant reinvention, was great business advice for the last 40 or so years. According to an EXL Enterprise AI study , 74% of C-level leaders say data silos have been a barrier to enterprise-wide AI implementation. This is a challenge for many CIOs.

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Dubai-based GMG invests in next-gen tech to improve customer needs

CIO Business Intelligence

In a recent PwC study, retail CEOs in the region cited key factors to achieve this being their ability to manage faster delivery times, support easier product returns, and balance stock volumes. “It It would be naïve to underestimate the pandemic’s influence on many companies’ digital transformation,” says Sunil Nair, Group CIO at GMG. “It

Retail 98
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10 top priorities for CIOs in 2024

CIO Business Intelligence

Address the AI talent shortage challenge AI talent is in short supply, as highlighted in a recent McKinsey study. His approach also extends to physical hardware by moving specific workloads to the cloud, reducing both office and data center footprints.

Training 142
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Federal Government Signals Interest In Several Key Leading Edge Technologies

CTOvision

We also believe their questions hold in them indicators of potential future government demand, making them worth study by by the technology community. Today’s top trend with software development leaders is continuous development. Artificial Intelligence. 3D Printing Design & Implementation. Augmented Reality.

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3 data-driven approaches to raise the bar on customer experience

CIO Business Intelligence

Business leaders, recognizing the importance of elevated customer experiences, are looking to the CIO and their IT teams to help harness the power of data, predictive analytics, and cloud resources to create more engaging, seamless experiences for customers. Business Continuity, CIO

Data 111
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Never miss a payday again

Dataconomy

This increased control also helps businesses detect and prevent fraudulent activity Reduced costs : By automating accounts payable processes, businesses can significantly reduce the cost of manual data entry, paper storage, and postage. According to a study by the Aberdeen Group , businesses can save up to $1.50

SAP 41