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How CIOs use AI to elevate CX services

CIO Business Intelligence

Banking on AI Kavin Mistry, head of digital marketing and personalization at TSB Bank, is another executive exploring how AI and machine learning (ML) can boost CX. For every customer, we want to offer an individualized banking experience.” We’re now knocking the ball out the park when it comes to customer satisfaction.”

Banking 131
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The Hacker Mind Podcast: The Internet As A Pen Test

ForAllSecure

And, as my guest will say later in this podcast, these virtual SOCs are like pen testing the internet. We can't just, you know, bust things up into small parts and say this is my world because again, internet is a pen test and we're all in this together. GRAY: The Internet is a penetration test. That's an example of AI.

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Peer-to-peer banking - Trends in the Living Networks

Trends in the Living Networks

The principle is simple – you lend to individuals at interest rates based on their credit rating, and since you’re cutting out the bank as middleman, both lender and depositer get more attractive interest rates than they can get commercially. Banks are the archetypical intermediary, in this case between depositers and lenders.

Banking 83
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Sharing my life story from a virtual perspective

Trends in the Living Networks

One of the things that happened there, that was just the time when the internet was being born. There was a group called TWICS, which was originally a BBS, a bulletin board system, for pre internet, just on dial up. This was the portal where I first was able to get onto the internet. There was a whole array of others.

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Sell-side banks become consultants - Trends in the Living Networks

Trends in the Living Networks

My case has largely been that financial markets salespeople need to build “knowledge-based” relationships with their clients, which requires salespeople to add explicit value to the decision-making processes of the fund managers they deal with. Free chapters) Implementing Enterprise 2.0 m Kaya wrote:Thank you Ross for the great articl.[

Banking 60
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Scenario planning: strategy for the future of global financial services

Trends in the Living Networks

In addition, global economic growth is shifting to the virtual, and developing countries will gradually wean themselves from primary and secondary industries to be significantly based on knowledge-based services. Demographic shift. Clearly connectivity is a fundamental and irreversible driver of change. Integration. IT Security.

Financial 116
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Lloyds TSB pilots social media - Trends in the Living Networks

Trends in the Living Networks

» Lloyds TSB pilots social media Ross Dawson, February 26, 2008 7:30 PM US PT James Gardner, head of innovation at Lloyds TSB, writes consistently on his blog Bankervision , disclosing some of the key issues involved in innovating in a major bank. Some excerpts from his below show how blogging can change how corporations work.

Media 60