Leveraging Organizational Knowledge

MARCH 25, 2007

I have over 12 years experience in Information Technology and Systems Management with the Richemont Luxury Goods Group, with particular expertise in aligning technology with the business objectives. TCS KM maturity model Enterprise 2.0 Break the Mould” Why all this fuss about KM now? Is knowledge only in our minds?

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

MARCH 10, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 10 March 2007 Organizational cultures not conducive to effective leveraging of knowledge (cont.2) Is knowledge only in our minds?

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

OCTOBER 27, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 October 2006 ROI or no ROI for KM? I recently submitted a question to a KM mailing group about ROI.

SOA 40

SOA Fashion Groups Strategy 40

Leveraging Organizational Knowledge

MARCH 8, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 March 2007 Organizational cultures not conducive to effective leveraging of knowledge (cont.) Is knowledge only in our minds?

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

JUNE 19, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 19 June 2007 Knowledge is only in our minds or not? TCS KM maturity model Enterprise 2.0 Is knowledge only in our minds?

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

MARCH 5, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 05 March 2007 Organizational cultures not conducive to effective leveraging of knowledge. I think that the Enterprise 2.0/Knowledge

SOA 49

SOA Strategy Social Retail 49

Leveraging Organizational Knowledge

JANUARY 25, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 25 January 2007 Knowledge-driven, not simply customer-driven. TCS KM maturity model Enterprise 2.0

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

DECEMBER 8, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 December 2006 The virtuous cycle of the Gift Economy « Everyone thinks of changing the world, but no one thinks of changing himself.»

SOA 40

SOA Social Strategy Network 40

Leveraging Organizational Knowledge

MAY 18, 2006

Buckman For an individual (or a group) to contribute information, he/she must expect and obtain at least as much in return. Keep the most resistant groups for last, they’ll follow when every one else is on board. TCS KM maturity model Enterprise 2.0 Start small with “quick wins” and build on their growing reputation.

SOA 40

SOA Strategy System Agile 40

Leveraging Organizational Knowledge

DECEMBER 18, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 18 December 2006 I am Time Magazines “Person of the Year” (*) ! (*) As millions of other web 2.0 enthusiasts.

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

NOVEMBER 30, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 30 November 2006 Personal Knowledge Management Yesterday, I attended a Knowledge Café in London arranged by David Gurteen ( [link] ).

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

FEBRUARY 22, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 22 February 2007 will Web 2.0 TCS KM maturity model Enterprise 2.0 The event ended with an informal vote on the question.

Social 40

Social Tools SOA Strategy 40

Leveraging Organizational Knowledge

MARCH 20, 2007

Organizational silos that do not (or poorly) communicate/collaborate : the “we cannot possibly need help from anyone outside our very experienced and specialized group” syndrome. TCS KM maturity model Enterprise 2.0 Internal politics : “Knowledge is Power so I retain it” syndrome. Break the Mould” Why all this fuss about KM now?

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

JUNE 2, 2006

I have over 12 years experience in Information Technology and Systems Management with the Richemont Luxury Goods Group, with particular expertise in aligning technology with the business objectives. TCS KM maturity model Enterprise 2.0 Break the Mould” Why all this fuss about KM now? Is knowledge only in our minds?

Business Intelligence 40

Business Intelligence SOA Trends Strategy 40

Leveraging Organizational Knowledge

FEBRUARY 16, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 16 February 2007 “Break the Mould” Check out this useful article in a Computing Business issue: [link].

SOA 40

SOA Strategy Tools Social 40

Leveraging Organizational Knowledge

JUNE 22, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 22 June 2006 Traditional strategies to improve efficiency are failing in the Knowledge Economy. TCS KM maturity model Enterprise 2.0

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

MAY 22, 2007

He is grouping departments together under the same boss (minister) that never worked together. I have over 12 years experience in Information Technology and Systems Management with the Richemont Luxury Goods Group, with particular expertise in aligning technology with the business objectives. TCS KM maturity model Enterprise 2.0

Government 40

Government SOA Retail Social 40

Leveraging Organizational Knowledge

MAY 27, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 May 2007 Asking the right questions to assess an Organization’s culture. TCS KM maturity model Enterprise 2.0

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

DECEMBER 12, 2005

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 12 December 2005 The Human Capital Formation Click on diagram to enlarge. TCS KM maturity model Enterprise 2.0

SOA 40

SOA Retail Strategy Social 40

Leveraging Organizational Knowledge

DECEMBER 8, 2005

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 December 2005 Open question: What does a flatter World mean in terms of organizational Knowledge Management?

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

MARCH 21, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 21 March 2007 Knowledge-sharing for a Retail Manager In a retail company, who is at the centre of value generation?

Retail 40

Retail SOA Strategy Company 40

Leveraging Organizational Knowledge

MARCH 31, 2007

I have over 12 years experience in Information Technology and Systems Management with the Richemont Luxury Goods Group, with particular expertise in aligning technology with the business objectives. TCS KM maturity model Enterprise 2.0 Break the Mould” Why all this fuss about KM now? Is knowledge only in our minds?

SOA 40

SOA Programming Strategy Social 40

Leveraging Organizational Knowledge

MARCH 9, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 09 March 2006 Business Intelligence needs to get more strategic. TCS KM maturity model Enterprise 2.0

Business Intelligence 40

Business Intelligence SOA Retail Strategy 40

Leveraging Organizational Knowledge

DECEMBER 5, 2005

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 05 December 2005 Why all this fuss about KM now? TCS KM maturity model Enterprise 2.0 Is knowledge only in our minds?

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

DECEMBER 16, 2005

For instance, the Richemont Group “Maisons” (French term used to represent the Brands owned by the Group) have been aiming to provide personalized product and services since their creation. In the value network analysis we look at both the contractual and non-contractual interactions (tangible and intangible) between different roles.

SOA 40

SOA Fashion Retail Network 40

Leveraging Organizational Knowledge

APRIL 30, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 30 April 2007 The search for the unified definition of Knowledge. TCS KM maturity model Enterprise 2.0 I could not resist!

SOA 40

SOA System Strategy Development 40

Leveraging Organizational Knowledge

APRIL 9, 2007

I have over 12 years experience in Information Technology and Systems Management with the Richemont Luxury Goods Group, with particular expertise in aligning technology with the business objectives. TCS KM maturity model Enterprise 2.0 Break the Mould” Why all this fuss about KM now? Is knowledge only in our minds?

Strategy 40

Strategy SOA Retail Examples 40

Leveraging Organizational Knowledge

APRIL 3, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 03 April 2006 Consider the above “Strategic Capability” diagram (L. TCS KM maturity model Enterprise 2.0 Baird and J.

SOA 40

SOA Strategy System Business Intelligence 40

Leveraging Organizational Knowledge

AUGUST 29, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 29 August 2006 What if we tried to foresee what will follow the currently unfolding Knowledge Economy? who select what to use.

SOA 40

SOA Banking Strategy Resources 40