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The importance of audio quality for contact centres

Spearline Testing

Imagine having frequent flyer membership of an airline and calling their premium club line only to be met with poor audio quality. There are many tactics for improving customer experience, and, hence, CSat (customer satisfaction) levels, NPS (net promoter score) and CES (customer effort score). Customer experience. Reliability of tech.

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I want to fly to Hawaii, but I don’t want to wreck the planet. With carbon offsets, can I do both?

GeekWire

More than a decade ago, I wrote about a software engineer who spent $3,700 to settle his carbon debt after he fell in love with penguins on a trip to Antarctica. But an overall greening of the airline industry is long, long ways off. And there are options for ordinary consumers. ” Max Scher, Salesforce.

Energy 114
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How Australia became the test bed for tech regulation

The Verge

They’re the makers, the developers, those people that are working with software and beyond. We started off really building one product in Sydney called Jira — which is still our largest product — that started off as a bug tracker for software developers. And so we took that approach to enterprise software. You’re not alone.

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List of the world’s top female futurists (Update #5)

Trends in the Living Networks

Evans’s involvement in the telecoms industry began with her work as a software engineer in the early 1980s. Hunome is an online application and tool for thought networking. Andersen is the Director of Learning and Innovation at Area9 , where she designs and develops adaptive learning software. Gill Ringland. Maria Andersen.

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