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Hometown hookup: Alaska Air shifts to T-Mobile from AT&T in new link between Seattle companies

GeekWire

Alaska Airlines plans to shift the majority of its behind-the-scenes wireless business to T-Mobile — creating a new connection between two Seattle-area companies, and illustrating the Bellevue-based wireless carrier’s growth potential in providing 5G services to large government and business customers.

Mobile 100
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The importance of audio quality for contact centres

Spearline Testing

Imagine having frequent flyer membership of an airline and calling their premium club line only to be met with poor audio quality. There are many tactics for improving customer experience, and, hence, CSat (customer satisfaction) levels, NPS (net promoter score) and CES (customer effort score). Customer experience. Reliability of tech.

.Net 60
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I want to fly to Hawaii, but I don’t want to wreck the planet. With carbon offsets, can I do both?

GeekWire

Microsoft last year signed an agreement with Alaska Airlines and SkyNRG to provide sustainable aviation fuel made from waste oils and agricultural residues to cover Microsoft employees’ flights between Seattle and California. But an overall greening of the airline industry is long, long ways off. ” Max Scher, Salesforce.

Energy 112
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Was This the World's First Fatal Cyberattack?

SecureWorld News

Users of the products Citrix Gateway (formerly NetScalerGateway) and Citrix Application Delivery Controllers should check their network infrastructure and systems for possible anomalies and adapt their protective measures. Some are openly asking if this really is the first fatal cyberattack at a hospital? We have child labor laws.

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It Was the High School Junior, with the Botnet, that Knocked School Offline

SecureWorld News

The student used an online application to carry out these attacks and has been charged with Computer Use in an Attempt to Defraud - a 3rd degree felony, and Interference with an Educational Institution - a 2nd degree misdemeanor.".

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2021+ 9 themes for next year and beyond

Trends in the Living Networks

The travel industry will reshape, with airlines merging, prices adjusting to ensure profitability, and new premium services for luxury tourists and business travelers. International travel revenue in 2020 will be $191 billion, less than a third of revenue in 2019, with the airline industry losing $118 billion this year. Energy Flip.

Energy 148
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How Australia became the test bed for tech regulation

The Verge

So, there’s a company in Sweden, providing an application server, and they were great products but terrible support. And then one day, we got a fax from American Airlines. And I asked Mike, had he been working with American Airlines, and he said no. But American Airlines is an American company. And neither had I.