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Measuring KPIs to Improve Call Center Quality Assurance

Spearline Testing

You have to ask yourself what time and resources you have available to devote to the collection and analysis of KPI metrics. We have some suggestions on the most critical KPIs to focus on to improve call center quality assurance as well as guidance on how automated call testing offers the best path to achieving your QA objectives.

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Electric vehicle startups hit speed bumps after raising tons of cash

The Verge

Lucid Motors again delayed the release of its luxury electric sedan, the Air, in order to address quality assurance issues raised by its investors. which sold $22,000 worth of merchandise in the first quarter — though the cost of those sales was $17,000, meaning the company netted just $5,000.

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As funding and demand align, Nori CEO Paul Gambill is ready to grow his carbon removal startup

GeekWire

I love managing projects where I have resources,” he said, “and can experiment and try things.”. After working in quality assurance engineering and consulting, in 2014 he launched The Happy Crate, a monthly subscription box of marijuana-related activities, snacks and smoking accessories.

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CIO as Chief Improvement Officer: How do you Learn from IT Failures

Future of CIO

Lack of leadership sponsorship can surely hamper a project success, as well not committing qualified resources. Companies would have to make a tough decision to increase their bottom line or net operating income, but they must do so by first: investing in their employees so they are able to find better opportunities in the future.

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Return on investment for unified communications

Spearline Testing

Return on Investment: Unified Communications (UC) providers must ensure that their resources are being used efficiently. Proactive identification of technical issues has led to improved service quality and reliability, and to considerable cost savings for UC providers around the world.

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The Multiplier Effort of Edge Computing

CIO Business Intelligence

Edge computing addresses this need for immediate processing by leaving the data where it is created by instead moving compute resources next to such data streams. The net profit, then, is $1,200. This introduces unwanted decision latency, which, in turn, destroys the business value of the data. million per month — or $14.4

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Parlay insights from the edge across your enterprise for real business value

CIO Business Intelligence

Edge computing addresses this need for immediate processing by leaving the data where it is created by instead moving compute resources next to such data streams. The net profit, then, is $1,200. This introduces unwanted decision latency, which, in turn, destroys the business value of the data. million per month — or $14.4