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Here's What Businesses Need to Know About UC and APIs

IT Toolbox

Unified communications (UC) is in an interesting phase of development, transforming from simply a workplace collaboration platform into the nexus for powerful business software integrations. Key to that evolutionary step are application programming interfaces (APIs).

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

While integrations with third party solutions can offer similar capabilities, AWS claims that these integrations can turn complex, leading to relatively expensive development cycles and agents having to switch between multiple applications or tools in order to service a customer. Collaboration Software, SaaS, Unified Communications

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Video conferencing trends for 2021

Spearline Testing

87% of employees state that they feel more connected with their colleagues through video conferencing software. Likewise, platforms that require the user to download specific software or applications onto their device are likely to decline in popularity; it is believed that browser-based video platforms will replace these.

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Thriving in a Cloud, Big Data, Mobility and Security World

Cloud Musings

Cloud/Client Computing - The convergence of cloud and mobile computing will continue to promote the growth of centrally coordinated applications that can be delivered to any device. Over time, applications will evolve to support simultaneous use of multiple devices.

Big Data 174
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Hyper-segmentation – How to Avoid Cyber Disasters

CTOvision

After spinning off from Lucent Technologies and AT&T, Avaya became the experts in SIP, Internet telephony, unified communications and collaboration (UCC) and all thing VOIP. Avaya is not the first company you think of when it comes to networking, but they are a big supporter of OpenFlow and software defined networking (SDN).

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Will cognitive networks enable better conversations in the future?

Spearline Testing

In parallel, modern enterprise networks have evolved from being mainly hardware-driven to a software-driven fusion of virtual and physical networks. With keen competition in the market, customer experience management is now a vital focus for telecoms and unified communications providers. Connectivity is now a basic need.

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Smart Manufacturing Is Cloud Computing

Cloud Musings

They are created in the same computer-aided design (CAD) and modeling software that designers and engineers use in the early stages of product development. A Digital Twin is a virtual representation of a manufacturer’s product used in product design, simulation, monitoring, optimization and servicing.

Cloud 70