Digital Experience and Security: Turning Unhappy Paths into Happy Paths for Your Customers
CIO Business Intelligence
MAY 11, 2022
User authentication is often an “unhappy path”. Through this lens, it’s easy to see why identity and authentication-related problems are such common causes of unhappy paths. For example, authentication systems may require additional layers of security such as SMS one-time passwords (OTPs), out-of-wallet questions, and CAPTCHA tests.
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