CIO Business Intelligence
FEBRUARY 13, 2023
This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). Cold: On-prem infrastructure As they did in 2022, many IT leaders are reducing investments in data centers and on-prem technologies. “We
CIO Business Intelligence
JUNE 21, 2022
However, capabilities such as Cases are not new and pitch AWS in direct competition with companies such as Salesforce, Service Now, SAP, and Google, which already offer Unified Communications as a Service (UCaaS) and Contact Center as a Service (CaaS ) solutions. Collaboration Software, SaaS, Unified Communications
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CIO Business Intelligence
AUGUST 8, 2022
Now that ‘the office’ can be anywhere, a business’s ICT set-up needs to be up for the challenge. Speaking of the cloud, expect to move most if not all your data and applications there too – if they aren’t already. The real challenge for businesses is to manage all their ICT needs in such a rapidly changing environment.
CIO Business Intelligence
MARCH 15, 2022
Engagent needed a unified communications platform that delivered, shifting the core of their business while maintaining their high degree of customer service and responsiveness. Avaya OneCloud CPaaS, which has the flexibility to build services which enhance customer and business outcomes. Streamlined efficiency .
CIO Business Intelligence
AUGUST 1, 2023
Atos had planned to divide into two publicly listed companies, but on August 1 announced it is taking a different route.
CIO Business Intelligence
JUNE 20, 2022
The largest of the three lines, “tech foundations,” bundles together what Atos calls its “mature” businesses: data centers and hosting; the digital workplace; unified communication and collaboration; and business process outsourcing. This business line accounted for just over half of all revenue at Atos in 2021.
CIO Business Intelligence
SEPTEMBER 20, 2022
Such department-spanning career ladders already exist in other specialist areas at Dow, such as data science, where experts might find themselves working in IT, manufacturing, R&D or supply chain management. Learn as you go, communicate your wins, and continue to listen to your stakeholders.”. Unified Communications
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