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Cleaning Up Costs: Avaya and Stemmer Distribution

CIO Business Intelligence

The goal of Avaya Cloud Office, in addition to effective customer communications, is to provide a unified communications platform for employees that can call, meet, and message wherever they are. As growth and development is key to any business’s objectives, this could be huge for an established company like Stemmer.

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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). Enterprise communications services saw slow but steady 1.6% The unified communications market’s meager 1.6%

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

However, capabilities such as Cases are not new and pitch AWS in direct competition with companies such as Salesforce, Service Now, SAP, and Google, which already offer Unified Communications as a Service (UCaaS) and Contact Center as a Service (CaaS ) solutions. Collaboration Software, SaaS, Unified Communications

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The Power of One

CIO Business Intelligence

Now that ‘the office’ can be anywhere, a business’s ICT set-up needs to be up for the challenge. Read Read 7 ways to escape a hacker’s paradise and Business ICT + business nbn™ Enterprise Ethernet Powering productivity and growth. About Business ICT Australia. business ICT. Get in touch.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

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How Integrated Communications Can Save Healthcare

CIO Business Intelligence

Engagent needed a unified communications platform that delivered, shifting the core of their business while maintaining their high degree of customer service and responsiveness. Streamlined efficiency .

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IT services company Atos finalizes plan for IBM-style split

CIO Business Intelligence

Atos had planned to divide into two publicly listed companies, but on August 1 announced it is taking a different route.

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