CIO Business Intelligence
FEBRUARY 8, 2024
Blending a historic technical knowledge base of more than 59+ million questions and answers with a global platform to connect with and learn from peers and experts, Stack Overflow is the workspace developers and technologists use to stay at the cutting edge. As technology evolves, individuals and the community collaborate to keep pace.
CIO Business Intelligence
NOVEMBER 20, 2023
As a ‘copilot’ for call center workers, a generative AI-trained assistant can help them quickly access information or suggest replies by linking to the customer knowledge base,” says Condell. “We We can pass auto-generated replies as an internal note to the ticket, where the agent can quickly review, rework if needed, and send.”
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Social, Agile and Transformation
SEPTEMBER 18, 2008
Social, Agile, and Transformation. I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. business exchange. (11).
CIO Business Intelligence
NOVEMBER 20, 2023
Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Sales optimization In sales, AI can provide account reps with the information they need to close deals.
CIO Business Intelligence
OCTOBER 26, 2022
Older security methods like Knowledge-based Authentication (KBA) only prove what a person knows. Make the Most of the Powerful Tool in Your Customers’ Hands Almost every customer owns a smartphone, and they use that device to call into the contact center when they need to resolve an issue or complicated matter.
CIO Business Intelligence
JULY 10, 2023
The BPO’s contact center blends various media streams (chat, email, voice, video, social) with self-built AI chatbots and voice bots using the Avaya Experience Platform and Google Dialogflow. Traditional identity verification methods like knowledge-based authentication (e.g. what’s your mother’s maiden name?”)
Future of CIO
DECEMBER 23, 2014
Using business incubators, cloud computing, enterprise social networking, agile business intelligence, time-management, managing efficiently meetings, delegating responsibility etc., creating an open culture and giving a good leadership to get better relationships between employees and get knowledge exchange.
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