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3 examples of organizations improving CX with self-composed AI

CIO Business Intelligence

The BPO’s contact center blends various media streams (chat, email, voice, video, social) with self-built AI chatbots and voice bots using the Avaya Experience Platform and Google Dialogflow. Traditional identity verification methods like knowledge-based authentication (e.g. what’s your mother’s maiden name?”)

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How Educators Capitalize on Digital Transformation in K12 Education

Kitaboo

Online Communities Much like social media is like a virtual platform to meet and greet friends, interactive learning platforms can double up as a learners’ community. It also allows students to tap into a central knowledge base from anywhere and use any device they have access to.

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Social networks, intelligence, and homeland security - Trends in the Living Networks

Trends in the Living Networks

However social network analysis has been applied by intelligence agencies and law enforcement for decades. Interestingly, two Australian software companies are world leaders in applying social network analysis in these domains. This is a field set for massive growth. Free chapters) Implementing Enterprise 2.0

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Social networks, data mining, and intelligence - Trends in the Living Networks

Trends in the Living Networks

I have no doubt that the analysis techniques used on this data were primarily network mapping, using software such as Netmap , which I described in an earlier article on social networks and intelligence applications. He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

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Enterprise Twitter – or how to tap social networks for expertise without using email - Trends in the Living Networks

Trends in the Living Networks

About Ross Dawson Keynote Speaking/Strategy AHT Group Future Exploration Network The Insight Exchange Repyoot Recent Media Appearances « Mobile social networking, meaning virtual networks bringing people physically together, will inevitably be a pervasive application | Main | More media coverage of Enterprise 2.0

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How to make Facebook secure for organizational use: no more excuses! - Trends in the Living Networks

Trends in the Living Networks

For now it is being trialled in three large institutions, including a global retail bank with 70,000 staff that had received loud complaints from staff when it banned Facebook, and an investment bank that tried to implement an in-house social network based on Sharepoint that its employees didn’t use. So the excuses are running out.

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The Hacker Mind Podcast: The Internet As A Pen Test

ForAllSecure

Chris Gray of Deep Watch talks about the view from the inside of a virtual SOC, the ability to see threats against a large number of SMB organizations, and the changes to cyber insurance we’re seeing as a result. A lot of SMBs do not have security operations centers or SOCs. They can provide that additional security, remotely.