Trends in the Living Networks
JULY 1, 2020
Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. Hi, welcome to The Virtual Excellence Show. So I thought it’d be worth sharing my story of the virtual.
CIO Business Intelligence
NOVEMBER 20, 2023
Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Sales optimization In sales, AI can provide account reps with the information they need to close deals. AI can help every step of the way.
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CIO Business Intelligence
NOVEMBER 20, 2023
But generative AI has the potential to alleviate this pain by providing a digital assistant—increasingly called “AI copilots”—for human call center workers, says Maeve Condell, customer success lead for Ultimate, an AI-powered virtual agent platform. “As It’s annoyingly hit-or-miss, and the communication style is flatly impersonal.
CIO Business Intelligence
JULY 10, 2023
The BPO’s contact center blends various media streams (chat, email, voice, video, social) with self-built AI chatbots and voice bots using the Avaya Experience Platform and Google Dialogflow. Traditional identity verification methods like knowledge-based authentication (e.g. what’s your mother’s maiden name?”)
Trends in the Living Networks
APRIL 9, 2008
I see a parallel path to browser-based social networking. From its early beginnings with sixdegrees.com in 2000, it took until 2007 for social networking sites to work out the basics of what people found compelling and were comfortable with, leading to a broad-based uptake of social networking sites.
Kitaboo
MARCH 10, 2023
Online Communities Much like social media is like a virtual platform to meet and greet friends, interactive learning platforms can double up as a learners’ community. It also allows students to tap into a central knowledge base from anywhere and use any device they have access to.
Trends in the Living Networks
FEBRUARY 20, 2007
» A second Second Life – new competition in virtual worlds Ross Dawson, February 20, 2007 5:02 AM US PT Hey, how come I read about this on Scobleizer first? Second Life has established itself as the de facto leader in user-created free-form virtual worlds. TD Goodcliffe believes that the space is open for the taking.
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