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Verizon Business Group transforms customer and partner experience

TM Forum

The merged Verizon Business Group (VBG) undertook North Star, a flagship program, to consolidate the Enterprise Architecture (EA) and transform Verizon into a customer-centric organization. The North Star EA program modernized systems, boosted enterprise efficiencies, and ensured scalability.

Groups 130
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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO Business Intelligence

This includes creating and modifying user accounts, managing data, creating and maintaining custom fields and objects, and configuring the system to meet organizational needs. Salesforce Administrator A Salesforce Certified Administrator manages and maintains an organization’s Salesforce CRM system.

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3 certification tips for IT leaders looking to get ahead

CIO Business Intelligence

Typically, CIOs consider certifications as a means for training up IT staff on vital skills around key initiatives such as cybersecurity, data analytics, AI, or the cloud. For instance, a lot of IT leaders don’t know that data today has three streams — sciences, visualization, and engineering.

Insurance 122
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Backcountry modernizes for the cloud era

CIO Business Intelligence

B2C expert Nallani — who had previously helped modernize Gymboree, the Gap, and Macy’s — was tapped as an advisor to identify the holes in Backcountry’s digital strategy and come up with a plan. Backcountry also lacked many core services critical for an online retailer — no CMS, no analytics, no data platform, and no data lake.

Cloud 98
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Data mining for B2B churn and loyalty management in India and South Asia

TM Forum

B2C telecoms markets have illustrated the importance of churn prediction and the use of data mining to understand customer behavior. However, the problem of identifying and predicting churn can differ between B2B and B2C customers. B2C churn modelling. Can Data Analytics Stop India’s Telecom Churn Crisis?

B2B 130
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AI for everyone - How companies can benefit from the advance of machine learning

All Things Distributed

ML is that part of AI that describes rules and recognizes patterns from large amounts of data in order to predict future data. First: Users across the globe are capturing data digitally, whether this is in the physical world through sensors or GPS, or online through click stream data.

Company 147
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How new business models are shaping CSPs' service operations

TM Forum

One of biggest shifts stems from communications service providers’ (CSPs’) fast-growing use of cloud native systems, developed using modular microservice architectures and DevOps methodologies. The key focus here for CSPs is to avoid becoming a cheap data pipe and add as much value as possible. going to all this trouble.

B2B 130