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Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

CIO Business Intelligence

Digitalization is a double-edged sword for banks, especially when it comes to security. A massive shift to cloud and API-based ways of working has made the sector become more agile and innovative, but it has also opened the floodgates for identity theft. Avaya’s research report reveals three critical ways to do so.

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Digital Experience and Security: Turning Unhappy Paths into Happy Paths for Your Customers

CIO Business Intelligence

User authentication is often an “unhappy path”. UX professionals should be aware of the security fatigue that plagues many users. But they should also be aware of the impact of security on happy and unhappy paths. Do your security measures leave your customers unprotected? Making authentication a “happy path”.

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CIAM Balancing Act: Security vs. Customer Experience? Which Should Win in Today’s Landscape?

CIO Business Intelligence

Simultaneously, a Norton report showed that consumers expressed concerns over data privacy and security, with 58% of adults saying that they are more worried than ever about being a victim of cybercrime [2]. IAM tools give organizations a way to authorize and authenticate users by relying on internal documentation validating identity.

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Protecting Customer Accounts: The Defining Domain of Digital CISOs

CIO Business Intelligence

Chief Information Security Officers (CISOs) and other cybersecurity leaders have long struggled to protect corporate systems against both internal and external threats. Security is essential to the customer experience. Consumers increasingly demand security from their online services.

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5 Reasons Why a Good First Login Experience Can Drive Revenue

CIO Business Intelligence

Though customers are concerned about privacy and security , they are unwilling to sacrifice a seamless journey for unseen benefits. Authentication problems are the most frustrating obstacles a customer will face online, and businesses must solve them if they want to increase their revenue and competitive edge.

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Report: 57% of consumers are tired of password authentication questions

Venture Beast

Consumers are so frustrated that many would rather shovel snow, sit in traffic or deal with a flight delay than reset their passwords. Read More.

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5 Reasons Why a Good First Login Experience Can Drive Revenue

CIO Business Intelligence

Though customers are concerned about privacy and security , they are unwilling to sacrifice a seamless journey for unseen benefits. Authentication problems are the most frustrating obstacles a customer will face online, and businesses must solve them if they want to increase their revenue and competitive edge.