How AI can boost customer satisfaction, retention, and loyalty in the contact center
CIO Business Intelligence
JANUARY 3, 2024
The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. 24/7 chatbots and virtual assistants that can answer or redirect simple and common inquiries. Customer communication is a vital aspect of any business, especially when it comes to the contact center.
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