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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. 24/7 chatbots and virtual assistants that can answer or redirect simple and common inquiries. Customer communication is a vital aspect of any business, especially when it comes to the contact center.

IBM 126
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How Far has Face-Tracking Technology Come in 2016?

CTOvision

Looksery, the Ukrainian startup that developed Snapchat’s filter technology (which Snapchat acquired for $150 million), created software that can not only recognize a human face, but accurately map it to ensure that those fox ears are on top of your head and not floating in space. That is exactly what Veeso is working on.

Social 150
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Augmented Reality and the Network

Spearline Testing

Augmented reality and virtual reality technologies are now changing the way we interact, whether that interaction be with systems or other humans. There are new demands on network resources which will inevitably change the way the telecoms providers view, manage and develop the network. The network is key. Conclusion.

Network 84
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Leveraging AI/ML to Drive CX Business Outcomes Proactively

TM Forum

Meeting the rising customer expectations and managing the CX is more and more challenging as they are more inclined to interact with companies in a social digital way. This should be supported by cross-business collaboration driven by experience insights developed from merged engineering and business data.

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Benefits of a White Label eBook Platform for Publishers

Kitaboo

In the era of the Internet, businesses with a web presence took the concept further to brand all their digital assets including their websites, apps and social media handles. The benefit is that you don’t have to spend time and resources on developing the product yourself and you can customize an existing solution.

eBook 78
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5 B2B lead technology strategies for 2018

Galido

Information Technology Blog - - 5 B2B lead technology strategies for 2018 - Information Technology Blog. Marketing is an evolving skill however certain standards remain irrespective of whether or not we’re knocking on doors or picking up the phones or creating virtual content material for distribution on our social media channels.

B2B 60
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Keynote speech on influence networks at Evolve - Trends in the Living Networks

Trends in the Living Networks

I’ll be doing a keynote titled: We, Evolved: networks of influence: The power of the social network - word of mouth, buzz, curation – has never been stronger. I’ll discuss both consumer marketing and B2B marketing, drawing for example on my research into technology purchase influence networks. Free chapters) Implementing Enterprise 2.0

Network 60