Remove Business Transformation Remove Development Remove Exercises Remove Strategy
article thumbnail

Product-based IT fuels Lufthansa’s digital CX transformation

CIO Business Intelligence

Lufthansa’s customer experience (CX) strategy has three pillars, Rückert says: physical, service, and digital. Because Lufthansa’s business is moving people from place to place, the physical side of the customer experience is still the airline’s primary pillar. “We Since then, we’ve been doing smaller steps.”

Airlines 135
article thumbnail

Digital Master Tunning #113: Three Aspects of Business Transformation

Future of CIO

Organizations over time, as they grow by necessity, develop silos. D uring transformation scenario, although you can change an outcome directly, its overall effect is limited. Further, many chapters of the story are hidden with its functional units, when an organization becomes sufficiently large to warrant the creation of divisions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The Value of Business Architecture

Future of CIO

It’s a great strategic planning tool for business leaders to gain a systematic understanding of market dynamics, the connections between related business units, the organizational interrelationship between people and process and ecosystem perspectives, to orchestrate a high-performance digital organization.

article thumbnail

The “Intangible” Quotes of “Digital Master” Mar. 2020

Future of CIO

People must have some intangible performance drivers that get them motivated every day to exercise their “creative muscle,” and let their creativity flow. 2 Knowledge Management should take a holistic approach by thinking knowledge as the business consciousness and treating knowledge as an intangible asset of the organization.

article thumbnail

The Strategic Evaluation of Corporate Board

Future of CIO

The matter of fact is that rapid changes sweeping the business are hugely disruptive and there is nowhere to hide. The corporate board just has to step into the digital vision, exemplify digital leadership effectiveness, develop strategic perspectives, and walk the talk in driving the business transformation relentlessly.

article thumbnail

The Weekly Insight of the “Future of CIO” 5/31/2018

Future of CIO

million page views with 4600+ blog posting in 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc. The digital-savvy board has to gain digital awareness, shape digital mindset, leverage five senses, and exercise creativity muscles in order to improve digital fluency and leadership effectiveness.

article thumbnail

"Digitizing Boardroom" Book Tuning: The Digital Board’s Journey from Good to Great

Future of CIO

Pinpoint the blindspots of the strategy : The contemporary board plays a crucial role in overseeing business strategy. There are both blind spots in strategy formulation and execution, BoDs need to present strategic wisdom to pinpoint pitfalls in strategy management and keep track of strategy-execution continuum.