Remove Agile Remove B2C Remove Data Remove Development
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Spur Innovation with an Open and Intelligent Digital Transformation 2.0 Platform

TM Forum

Revenue of traditional services to consumers like voice, roaming, and SMS has been in significant decline, and the explosion of data volumes hasn’t brought massive revenue growth as expected. Nevertheless, the lack of clear B2B and B2C scenarios hinders CSPs from realizing the monetization of 5G investments. external_url.

Devops 163
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2030 Vision: How the telco industry’s past successes will shape its future

TM Forum

Over time, however, new entrants and high mobile subscriber penetration led to the start of B2C saturation. By the end of this era, overall B2C sector growth began to slow. Second Era—Data and Video (2009-2019). By the end of 2019, nearly two-thirds of CSPs were experiencing commoditization in the B2C market.

B2C 182
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Why being better partners will maximize CSPs’ opportunities

TM Forum

CSPs have a huge opportunity to create new complex products and solutions for the B2C market. a de-risking of the opportunity - CSPs preferred guaranteed wholesale revenues to uncertain B2C revenues. a lack of agility and flexibility to address these opportunities directly and tailor the offering to them. network-as-a-service.

B2C 130
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Verizon Business Group transforms customer and partner experience

TM Forum

We leveraged emerging technologies for a radical systems transformation to drive customer-centricity, simplify back-office operations, and enhance data governance. We adopted large-scale automation to augment capabilities and increase agility. Did you upgrade capabilities to achieve the end goal?

Groups 130
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Leveraging AI/ML to Drive CX Business Outcomes Proactively

TM Forum

This should be supported by cross-business collaboration driven by experience insights developed from merged engineering and business data. To do this successfully, cutting-edge technologies such as artificial intelligence and advanced data analytics have to be leveraged in the CX measurement system. external_url.

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Is it finally time to reinvent the B2C model?

TM Forum

While there is much focus within the telecoms industry currently on new revenue opportunities in the B2B and B2B2X markets, the drive to increase profitability will also require CSPs to press a giant reset button on their B2C solutions. They don’t have the time, money, or expertise to develop all components of these solutions.

B2C 130
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Startup founders at new 5G Open Innovation Lab explain how they’ve adjusted to the COVID-19 crisis

GeekWire

With NEPI, product developers can rapidly transform their sensors and robotic technologies into smart IoT enabled solutions making them both more capable and more valuable to the end customer. For companies in the energy industry, the cost of IT interruption or data loss to drilling can be up to $25K/hour. capabilities.

Software 142