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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. The initiative used the AWS Cloud for deploying and scaling AI applications. offers and recommendations based on customer profiles and preferences.

IBM 124
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Cropin’s agriculture industry cloud to provide apps, data frameworks

CIO Business Intelligence

Cropin, an agritech startup backed by the Bill and Melinda Gates Foundation, on Tuesday said that it was launching its industry cloud for agriculture, built on Amazon Web Services (AWS). The company claims to have deployed such predictive maintenance or analysis across 200 million acres of land globally.

Industry 103
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5 ways to maximize your cloud investment

CIO Business Intelligence

Migrating infrastructure and applications to the cloud is never straightforward, and managing ongoing costs can be equally complicated. Refactoring applications to take advantage of cloud-native services is vital to maximizing cloud ROI. The requesting team works only at the application layer.

Cloud 122
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Why Companies Are Turning to AWS Managed Services

Galido

Information Technology Blog - - Why Companies Are Turning to AWS Managed Services - Information Technology Blog. In other words, we can say Managed AWS Services include a large number of services to perform different types of activities in the cloud. Amazon Web Services tools.

Company 81
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12 most popular AI use cases in the enterprise today

CIO Business Intelligence

To gain a better understanding of how companies are putting AI to practical use, consultancy Deloitte surveyed 2,620 global business leaders, across 13 countries, as part of its Fueling the AI Transformation report. IT operations management AI IT operations management ( AIOps ) tools are growing in popularity.

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AWS adds machine learning capabilities to Amazon Connect

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect.

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9 ways IT leaders can impact sustainability initiatives

CIO Business Intelligence

Analysis performed by 451 Research for the Amazon Web Services Institute found that moving IT workloads from on-premises data centers to the cloud could reduce energy consumption and associated carbon emissions by nearly 80%. This will drive down your cost and have a positive impact on sustainability at the same time.”

Nonprofit 130