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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. 24/7 chatbots and virtual assistants that can answer or redirect simple and common inquiries. The initiative used the AWS Cloud for deploying and scaling AI applications.

IBM 118
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Data mining for B2B churn and loyalty management in India and South Asia

TM Forum

However, the problem of identifying and predicting churn can differ between B2B and B2C customers. In this paper, we review a number of B2B churn prediction solutions from other domains, and draw lessons from B2C markets to prepare a framework for B2B churn prediction for India and South Asia markets. IBM blog figure 1.

B2B 130
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Augmented Reality and the Network

Spearline Testing

Augmented reality and virtual reality technologies are now changing the way we interact, whether that interaction be with systems or other humans. Augmentation can be used in both directions – by increasing the virtual world with real objects and by increasing the real world with virtual data. So what exactly is AR?

Network 84
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Try an AI hairstyle changer before defining your next look

Dataconomy

These advanced applications utilize facial recognition and complex algorithms to predict how a particular haircut will suit your face, hair texture, and personal style. This versatile AI-driven beauty tool provides more than 15 virtual hairstyles to experiment with.

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Benefits of a White Label eBook Platform for Publishers

Kitaboo

In the era of the Internet, businesses with a web presence took the concept further to brand all their digital assets including their websites, apps and social media handles. White labeling has found use in almost all industries from business marketing to food services to B2B products and services. Guide: How to Build an eBook Store.

eBook 78
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T-Mobile, Intel, NASA unveil 5G Open Innovation Lab in Seattle to help startups tap potential of 5G

GeekWire

The inaugural cohort of the new 5G Open Innovation Lab, before social distancing. (5G Saw envisions the same happening with 5G, given the low latency and high capacity that make new applications possible on various hardware and across industries such as healthcare and manufacturing. 5G OI Lab Photo). 5G OI Lab Photo).

Intel 145
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List of the world’s top female futurists (Update #5)

Trends in the Living Networks

At the market research firm she specializes in the future of finance, working mainly with brands in B2B and financial industries. She led a research project on the Future of Data and investigated topics such as 3D printing, social enterprise, and the evolving role of the state. Reyhan Huseynova. Location: Azerbaijan. Ayesha Khanna.

Study 148