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Thriving in a Cloud, Big Data, Mobility and Security World

Cloud Musings

Cloud/Client Computing - The convergence of cloud and mobile computing will continue to promote the growth of centrally coordinated applications that can be delivered to any device. Over time, applications will evolve to support simultaneous use of multiple devices.

Big Data 174
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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Features such as Cases that offer collaboration tools are table stakes in today’s competitive contact center environment.

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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year. The company is embedding AI into each level of the tech stack it sells to customers, he says. “We

Budget 145
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The Power of One

CIO Business Intelligence

When we look ahead at the key trends shaping the next 12 months, decentralised, secure, cloud-based solutions are enabling businesses of all sizes to adopt technologies that have been deployed successfully by larger enterprises. Now that ‘the office’ can be anywhere, a business’s ICT set-up needs to be up for the challenge.

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Smart Manufacturing Is Cloud Computing

Cloud Musings

As cloud computing simultaneously transforms multiple industries many have wondered about how this trend will affect manufacturing. This view, however, fails to address the revolutionary nexus of cloud computing and the manufacturing industry.

Cloud 70
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Understanding The Challenges Telco's Have Faced During COVID-19

Spearline Testing

Today, more and more individuals leverage remote working tools such as Microsoft Teams, Google Meet, Zoom, WebEx, GlobalMeet, and cloud-based PBXs, to enable business continuity. Despite this, he shared, the team adapted to the dynamic environment, as many other companies did. Hayes noted two additional observations.

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Dow makes production more efficient through IT-OT collaboration

CIO Business Intelligence

It’s over five years since Dow Chemical merged with DuPont to form DowDuPont — and three since they split up again to form a new agricultural supplies company, Corteva; a specialist chemicals manufacturer, Dupont; and a supplier of commodity chemicals, Dow. As we spun out as a new company, we also wanted to be a more digital Dow. “It