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2030 Vision: How the telco industry’s past successes will shape its future

TM Forum

With wireless subscribers and enterprises alike expecting more personalized and value-added offerings, telcos have to adapt faster than their customers expect. Over time, however, new entrants and high mobile subscriber penetration led to the start of B2C saturation. By the end of this era, overall B2C sector growth began to slow.

B2C 182
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AI-powered mindfulness: The human element of innovation

CIO Business Intelligence

At Avaya, our enterprise customers using AI in the contact center report a 65% reduction in after-call work and a 50% increase in efficiency with solutions like conversational AI and AI analytics – and that’s just the tip of the iceberg. Almost every business across the globe now uses Artificial Intelligence (AI) in some form.

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Top five BSS requirements for a connected future

TM Forum

Because customer experience (CX) expectations are leaping to B2C levels across business markets, most CSPs admit their existing BSS cannot yet support 25% or more of the 5G services they plan to introduce, according to TM Forum research. And yet, 87% of these CSPs say 5G is important or critical to their revenue growth strategies.

B2B 130
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Making self-service Network slice-as-a-Service a commercial reality

TM Forum

network-as-a-service] which focused on SD-WAN services for enterprises, with some order-to-payment capabilities, which the team has evolved to apply to 5G network slicing, charging and billing, and the concept of a cloud central office. VMWare providing the virtual infrastructure management VIM. The Catalyst leverages TM Forum’s.

Network 130
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Leveraging AI/ML to Drive CX Business Outcomes Proactively

TM Forum

The “new normal” brought on by the COVID-19 pandemic has accelerated the arrival of the digital economy and presents many exciting business growth opportunities for telecommunications in both consumer and enterprise businesses. Customers are becoming more sophisticated and more demanding of their experiences.?

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Startup founders at new 5G Open Innovation Lab explain how they’ve adjusted to the COVID-19 crisis

GeekWire

based lab debuted in early May and will wrapped up its first program — held virtually due to the pandemic — this week. Our Manifest platform is the most complete, end-to-end AR work-instruction platform for enterprises on the market. The Bellevue, Wash.-based Taqtile founders Dirck Schou, CEO, and John Tomizuka, CTO.

Software 145
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Data mining for B2B churn and loyalty management in India and South Asia

TM Forum

B2C telecoms markets have illustrated the importance of churn prediction and the use of data mining to understand customer behavior. However, the problem of identifying and predicting churn can differ between B2B and B2C customers. B2C churn modelling. Refer here for some features for customer churn prediction in B2C.

B2B 130