Is voice being superseded?
Spearline Testing
MAY 10, 2021
* This article is an excerpt taken from Spearline's Whitepaper ' 2020 Global Telecom's Report ' Businesses continue expanding their contact channels, and inbound voice is sometimes seen as outdated in this omnichannel world. However, there is a question that is on every businesses mind: "Is Voice being superseded?"
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