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Minimizing Agent Attrition with Spearline

Spearline Testing

Terrible audio quality is something that businesses constantly fail to notice as a threat to the company. One may think a poor phone call may be a harmless, everyday problem but in reality, terrible audio quality can seriously impact customer relationships with your agents and cause a massive loss in revenue for businesses.

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Why excellent audio quality is essential for your contact center

Spearline Testing

Poor audio quality is something that will forever be overlooked by businesses as a threat to the company. One may think a poor phone call may be a harmless, everyday problem but in reality, terrible audio quality can seriously impact customer relationships with your agents and cause a massive loss in revenue for businesses.

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Reduce your problem management costs with Spearline's Voice Assure RealTime.

Spearline Testing

Dead air is encountered on off-net delivery of Warsaw toll traffic. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. Read more about the features and benefits of Voice Assure and Voice Assure Realtime here.

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5 hot IT hiring trends — and 5 going cold

CIO Business Intelligence

Hiring tech talent in 2023 means navigating an uncertain economy, the effects of widespread tech industry layoffs, and candidates who want to work for a company with a mission and workplace culture that align with their values, including diversity, equity, and inclusion. IT leaders say the best approach is to focus on adaptability.

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Futurist conversations: Ross Dawson and Gerd Leonhard on Open vs Closed Systems

Trends in the Living Networks

. * Being too open can make things slower to progress, for example with quality assurance issues. * Google’s early move to expose APIs to many of its products provided the impetus for this to become standard practice across the net. * The relevant strategy for every company is unique. .

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Electric vehicle startups hit speed bumps after raising tons of cash

The Verge

Electric vehicle startups have raised an absurd amount of money in the last year by merging with special purpose acquisition companies , or SPACs. Lucid Motors again delayed the release of its luxury electric sedan, the Air, in order to address quality assurance issues raised by its investors. Image: Lordstown Motors.

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5 Factors to Consider Before Choosing an eBook Distributor for your Publishing Needs

Kitaboo

Royalty calculation is one of the most complex parts of eBook distribution as there are various business models, percentages, and definitions of net/list price to take into account. This factor will help you to cut down your time on contracting new markets, quality assurance, and pricing discrepancies if any.

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