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Managing the holiday haze: How AI helps your Contact Center go the distance

CIO Business Intelligence

Finding more employees to handle inquiries isn’t a realistic option amidst budget cuts and high turnover rates. In a 2023 study conducted by LivePerson , 20% of customers said they would never wait on hold and would instead opt for an AI-led conversation. Did you know?

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Why you must extend Zero Trust to public cloud workloads

CIO Business Intelligence

A recent study shows that 98% of IT leaders 1 have adopted a public cloud infrastructure. As per a recent study, around 39% of organizations have encountered cloud-based data breaches. As per a recent study, approximately 35% of organizations need help to optimize their increased costs in cloud management and security.

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How CIOs Are Addressing The “Unsustainable” Security Challenge

CIO Business Intelligence

Many actors use common techniques such as exploiting internet-facing applications and spear phishing to compromise victim networks,” the advisory note states. Keynotes will include use cases and case studies, with the emphasis being on what is being done now, set against the overall business objectives of the modern enterprise.

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The Cybersecurity Sprint: Are we safe yet?

Cloud Musings

Although a security update applied by the Office of Management and Budget (OPM) and the Homeland Security Department (DHS) in January ended the bulk of the data extraction, the U.S. This massive background investigation data breach also compromised usernames, passwords, mental health records and financial information.

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Technology News and Hot Topics

CTOvision

While the most important driver in today’s business atmosphere may be increased technology innovation, a new study indicates that IT professionals worry leadership is not doing enough to adopt … Read more on Midsize Insider. Article Archives · DoD Budgets · Weapons Spotlight · Documents · RDDS. DDN Insider.

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What does Apple Vision Pro do: Comprehensive overview

Dataconomy

Apple’s in-house applications are primed for the Vision Pro, alongside popular third-party apps such as Temu, Uber and Uber Eats, Tinder, Notion, CNN, Washington Post, Reddit, and Discord. Djay transforms the AR space into a DJ’s turntable, and Complete HeartX offers an anatomical model simulator for detailed organ studies.

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Are We All Doomed? Yes, But Perhaps Not Just Yet: AI’s Cybersecurity Paradox

Dataconomy

The study indicates that without AI involvement, a breach on average costs around £3.4m, but with an application of AI, it drops to roughly £1.8m, making a near 50% reduction. Simultaneously, a new IBM report has found that AI-powered security tools have the potential to reduce the cost and impact of a data breach significantly.

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