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What I Learned About Sales Technology In 2023

Forrester IT

This blog provides a 2023 year in review of the sales technology market, along with a view on how it will impact 2024.

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What We Can Learn From 2023’s Most Notable Breaches

Forrester IT

Cybersecurity breaches continued to rise in 2023. Learn the eight most common incident types and get four key takeaways from our new report.

Report 454
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Were Our Predictions For 2023 Correct?

Forrester IT

We made bold calls for 2023. Discover the accuracy of Forrester's Predictions 2023. Did they come true? And get a first peek at what we'll cover in our 2024 predictions.

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US Retail And E-Commerce Sales Trends, 2023

Forrester IT

In this blog, we analyze the recent trends in US retail and e-commerce sales and share our key takeaways that brands should know for the rest of 2023.

Retail 434
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2023 Voice of Talent: State of the Workforce Report

Procom surveyed over 1,740 contingent and permanent workers across the United States and Canada to uncover what’s most important to them amidst heightened expectations, competition and uncertainty. We have distilled the data into actionable insights you can leverage to strengthen your position as an employer of choice and access the skills you need.

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European Predictions 2023: Customer Experience

Forrester IT

2023 will be a year of reckoning for European customer experience teams. Some will widen CX advantage over competitors, while other teams will be forced to disband. Learn more.

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Many Surveys, Small Impact: Forrester’s 2023 State Of VoC And CX Measurement Practices Survey

Forrester IT

Forrester’s 2023 State Of VoC And CX Measurement Practices Survey results are in. They reveal some continued trends — and some interesting shifts.

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GEP Outlook 2023 Supply Chain and Procurement Report

Uncertainty is looming and the challenges supply chain and procurement leaders have been facing since the pandemic are unlikely to end in 2023. Read the GEP Outlook 2023 report to navigate what lies ahead. What do leaders need to know?

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

📆️ November 1st, 2023 at 9:30am PT, 12:30pm ET, 5:30pm BST Save your seat today!

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The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

📆 November 30th, 2023 at 11:00am PST, 2:00pm EST, 7:00pm GMT Register today to save your seat!

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Cloud-Based Solutions: The Sky Is the Limit for Retail Success

Speaker: Ryan Bryers, SVP of Global Engineering

July 26th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Ryan will cover the multitude of benefits that cloud technology brings to retailers, including: Empowering retailers to transform their operations Becoming more adaptable, efficient, and agile Improving response to ever-changing market dynamics Don't miss out! Save your seat today!

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2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce

Speaker: Joe Heather, Deliverect GM (UK&I) & Noah Hayes, Deliverect GM (US&CA)

October 26th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Save your seat today and elevate your understanding of the evolving consumer landscape and the future of commerce!

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Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

June 14th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Register today!

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LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

January 18th, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT