CIO Business Intelligence
MARCH 18, 2024
We are embedding AI in our enterprise applications, and we’ve designed it in such a way that customers in the cloud can consume it easily, as-a-service, out-of-the-box,” said Philipp Herzig, SAP chief artificial intelligence officer (CAIO). You can’t retrieve code and then copy it and write that.
CIO Business Intelligence
APRIL 12, 2024
With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply.
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CIO Business Intelligence
APRIL 6, 2022
The industry is buzzing with bold ideas such as “the edge will eat the cloud” and real-time automation will spread across healthcare, retail, and manufacturing. Finally, the expertise needed to analyze data using sensor-fusion was embedded in the knowledge base of the workforce across organizations. But progress has been slow.
CIO Business Intelligence
MAY 2, 2023
To gain a deeper understanding of how retail organizations can benefit from Generative AI applications, we spoke with James Caton, Practice Leader, Data and Artificial Intelligence, at Microsoft , and Girish Phadke, Technology Head, Microsoft and Cloud Platforms, at Tata Consultancy Services (TCS).
CIO Business Intelligence
MARCH 6, 2024
The firm is exploring Salesforce’s ServiceGPT and Einstein technologies, and they’re building a knowledge base on the provider’s Sales Cloud platform as well. From our intelligence, we want to be able to suggest alternative network infrastructure and architectures.
CIO Business Intelligence
JULY 10, 2023
The key is a cloud-native, API-based architecture that allows you to design and build AI-based applications and prove them out in a low-risk way. Traditional identity verification methods like knowledge-based authentication (e.g. what’s your mother’s maiden name?”)
CIO Business Intelligence
MARCH 27, 2023
The bot can send links to knowledge-based articles, embed “how-to” videos directly into text messages, help the customer navigate the company’s mobile app, and answer any questions in a natural, human-like, back-and-forth conversation. The customer accepts, the call ends, and the bot steps in via text/SMS.
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