Thu.Mar 09, 2017

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Customer Success Should Be A Team Sport

Forrester IT

Customers hold the power in their relationships with businesses. Today, it's not enough for businesses to deliver products. Customers expect them to deliver outcomes and success. To do this, businesses must understand who the customer is, what their pain points are in achieving their business goals, and must help them choose the right products to meet their goals.

Sports 320
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6 Ways to Improve Security on Your Android Device

IT Toolbox

Since there are many android smartphone users surfing the internet on a daily basis, we have decided to give you six simple ways to improve the security on your android device.

Security 203
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Trending Sources

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Switch Launches Its Pyramid-Shaped Data Center in Michigan

Data Center Knowledge

Sticks to its signature bold design approach, using dramatic lighting, Focault pendulum in the lobby. Read More.

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Open Rights Group calls for control of spies’ use of zero-days

Computer Weekly

Wikileaks’ publication of documents detailing CIA hacking tools has prompted calls for government to control spy agencies’ use of vulnerabilities in widely used hardware and software

Groups 157
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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Google Expands Cloud Data Center Plans, Asserts Hardware, Connectivity Leadership

Data Center Knowledge

Company touts its infrastructure might as it fights for enterprise cloud market share Read More.

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GDPR to place extra burden on ICO, says commissioner

Computer Weekly

The GDPR and global enforcement work will place an extra work burden on the ICO, but government has collaborated on a new funding plan that is awaiting parliamentary approval

More Trending

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Huge demand for government cyber defence apprenticeships

Computer Weekly

A rush for cyber defence apprenticeships shows young people are looking to cyber security as a viable and interesting career option

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Five Ways to Decide Between Digital Transformation and ERP Systems

IT Toolbox

Digital transformation is a common buzzword in the enterprise software space, but it can have a variety of meanings. Some organizations have trouble distinguishing between digital transformation and ERP software implementations.

System 138
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Birmingham Airport uses sensor tracking to reduce queue times

Computer Weekly

Birmingham Airport has installed Wi-FI and Bluetooth sensors to gather valuable information on how long travellers are taking to move through the immigration process at the UK Border

Travel 140
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Identity is the New Enterprise Security Perimeter

Data Center Knowledge

A context-based authentication and authorization solution can verify a user and grant access to sensitive data by considering their role, where they are through geolocation, the time of day, device type and health and what network they’re using. Read More.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Glencoe Mountain Resort switches on 4G at 2,800ft

Computer Weekly

Skiers and snowboarders get access to EE's superfast 4G mobile broadband at Scotland’s Glencoe Ski Centre

Mobile 186
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The Impacts of IBM's SNA Networking on LANs Part 3

IT Toolbox

SNA is a layered architecture similar to the International Standards Organization's Open Systems Interconnection (OSI) model. SNA proper is divided into only five (not seven) layers?End User and Physical layers are not part of the formal scope of SNA.

LAN 133
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Google: Democratisation of AI tech to ‘greatly improve’ quality of life

Computer Weekly

Fei-Fei Li, Google's chief scientist of artificial intelligence and machine learning, talks up societal benefits of making artificial intelligence tools and technologies accessible to all

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CRM connectivity to digital phone networks to improve

IT Toolbox

The overlap between CRM systems and unified communications networks is about to get a major upgrade via a new partnership. Shift8 Networks, which belongs to Digerati Technologies, the cloud communications services specialist, is teaming up with phone intelligence platform Tenfold to connect customers with over 25 CRM systems and help desk applications.

Network 133
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GEP Procurement & Supply Chain Tech Trends Report

The technological landscape is dynamic and changes quickly. And for procurement and supply chain leaders looking to harness the power of technology to navigate complex challenges and an uncertain business environment, keeping up with the latest trends can be its own obstacle. So, what’s on the technological horizon for procurement and supply chain for the year ahead?

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Alphabet’s Eric Schmidt: “Enterprise must move to the cloud now”

Computer Weekly

The executive chairman of Google’s parent company, Alphabet, says the “speed limit” to moving to the cloud has been lifted, and enterprises need to pick up the pace of their plans to move off-premise

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The Impacts of IBM's SNA Networking on LANs Part 4

IT Toolbox

Support for resource sharing is particularly important since in a modern data communications network one primary objective is (or should be) extensive connectivity among end-users and devices.

LAN 124
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Google Adds Cloud Customers, Nabbing Verizon From Microsoft

Data Center Knowledge

Alphabet aiming to boost the standing of Google’s business sales unit Read More.

Google 176
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Deep packet inspection: The smart person's guide

Tech Republic Security

This comprehensive guide covers everything you need to know about deep packet inspection, the practice of sniffing web connections to reveal sensitive user data and fend off cyberattacks.

Data 129
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Vital Lesson: ERP can topple supply chain silos

IT Toolbox

After 125 years of delivering medicine in a changing world, Merck & Co. Inc.’s worldwide supply chain had become a maze constructed through four planning hubs, 80 distribution centers, and multiple ERP systems. So when Merck’s executives set out to transform the company worldwide, they knew it was time to standardize on one ERP platform and modernize the supply chain.

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London IT firms trying to increase worker diversity

Computer Weekly

IT firms in London need to do more to reduce a gender bias and increase diversity in the workplace, says research

Research 130
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Warning: Security issue alert raised over VoIP devices

IT Toolbox

Trustwave has reported a “remotely exploitable issue” in the Telnet administrative interface of numerous VoIP devices from Chinese manufacturer DblTek. The issue permits a remote attacker to gain access via affected devices using a vendor backdoor in the authentication procedure, Trustwave warns.

VOIP 100
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Does WikiLeaks CIA Dump Suggest Cybersecurity is Largely Futile?

Data Center Knowledge

Disclosure illustrates harsh reality that virtually all endpoints IT professionals work so hard to secure have long been cracked and rendered wide open Read More.

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Danish consumer council refers Google to Data Protection Agency

Computer Weekly

Danish consumer rights protection organisation has referred Google to regulator over its personal data storage policy

Google 123
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Android Security Bulletin March 2017: What you need to know

Tech Republic Security

The February 2017 Android Security Bulletin turned out to be another month with the platform once again topping its previous number of critical flaws. Get the highlights.

Security 115
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Rackspace to roll out managed service support for Google Cloud Platform in Q3 2017

Computer Weekly

Managed cloud company becomes first managed service provider partner for the Google Cloud Platform

Google 124
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Could new G Suite features entice enterprise users to switch from Office 365?

Tech Republic Cloud

At the 2017 Google Cloud Next conference, Google Cloud's VP of apps, Prabhakar Raghavan, unveiled new features and tools focused on collaboration and productivity.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Microsoft Makes Data Center Network Software Easy for Average Developer

Data Center Knowledge

Adds support for Docker containers in SONiC, its network software stack Read More.

Network 133
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Nordea brings social aspect to saving with fintech startup Spiff

Computer Weekly

Nordea launches a mobile savings app from Norwegian finanical technology company Spiff

Social 121
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IDG Contributor Network: Basic training: Cybersecurity lessons inspired by an opportunistic developer

Network World

Today, not only do we see a significant increase in the number of cyber attacks, but by design the incidents are also more fearless and larger in their scale and impact to the business. According to Cisco, the frequency of distributed denial of service (DDoS) attacks has increased more than 2.5 times since 2013 , with the current average DDoS attack large enough to take many organizations completely offline.

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Google touts infrastructure updates at the 2017 Google Cloud Next conference

Tech Republic Data Center

At Google's recent cloud conference in San Francisco, leaders from the company explained changes in compute, economics, and security.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.