Spearline Testing
FEBRUARY 13, 2023
We have some suggestions on the most critical KPIs to focus on to improve call center quality assurance as well as guidance on how automated call testing offers the best path to achieving your QA objectives. Number testing gives a call center the information it needs to tackle its ASA issues and improve how it handles calls.
Spearline Testing
JANUARY 28, 2021
No agent wants to come to work to be blamed by their customers for having poor-quality calls. It all starts with providing excellent audio quality to your agents and customers for the best possible experience. For further information, or if you have any further questions.
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Spearline Testing
NOVEMBER 19, 2020
Don’t neglect audio quality. In a frenzy of activity, it could be easy to let quality slip, and research has shown that many retailers see their Net Promoter Score (NPS) dip during November and December. But during a time of increased competition for customers, maintaining quality is more important than ever.
Spearline Testing
SEPTEMBER 15, 2020
Dead air is encountered on off-net delivery of Warsaw toll traffic. Time is a critical factor as network logs can, and do, “roll”, potentially destroying vital event information which might point to root-cause. Change is ever-present, and where there is change, there is potential for error - in planning or in execution.
Spearline Testing
OCTOBER 1, 2020
No agent wants to come to work to be blamed by their customers for having poor-quality calls. It all starts with providing excellent audio quality to your customers for the best possible experience. Spearline is a technology company that proactively tests toll and toll-free numbers for connectivity and audio quality globally.
Kitaboo
FEBRUARY 27, 2020
Royalty calculation is one of the most complex parts of eBook distribution as there are various business models, percentages, and definitions of net/list price to take into account. This factor will help you to cut down your time on contracting new markets, quality assurance, and pricing discrepancies if any.
CIO Business Intelligence
JANUARY 10, 2023
Dan Zimmerman, chief product and information officer of TreviPay, says the demand for talent in 2022 was so fierce that it was driving up IT salaries faster than inflation. “Based on Gartner data, the overall supply of tech workers has increased only by a few percentage points at most.
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