article thumbnail

Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

CIO Business Intelligence

Digitalization is a double-edged sword for banks, especially when it comes to security. A massive shift to cloud and API-based ways of working has made the sector become more agile and innovative, but it has also opened the floodgates for identity theft. Avaya’s research report reveals three critical ways to do so.

article thumbnail

5 ways AI is showing promise as a decision-maker

CIO Business Intelligence

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. AI engines are getting much smarter, but you don’t want to bank the future of your company on decisions being made by a bot,” says Ramakrishnan.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

3 examples of organizations improving CX with self-composed AI

CIO Business Intelligence

The BPO’s contact center blends various media streams (chat, email, voice, video, social) with self-built AI chatbots and voice bots using the Avaya Experience Platform and Google Dialogflow. A bank enhances CX, improves data protection, and reduces costs with AI-powered digital ID verification. what’s your mother’s maiden name?”)

article thumbnail

The future of high-value relationships

Trends in the Living Networks

Last week I spoke at the annual meeting of a division of a major bank. My presentation quickly skimmed through the implications of shifting demographics, work dynamics, social expectations, financial and economic structures, and technology, framed in terms of how to think more openly about possibilities, challenges, and opportunities.

article thumbnail

Lloyds TSB pilots social media - Trends in the Living Networks

Trends in the Living Networks

» Lloyds TSB pilots social media Ross Dawson, February 26, 2008 7:30 PM US PT James Gardner, head of innovation at Lloyds TSB, writes consistently on his blog Bankervision , disclosing some of the key issues involved in innovating in a major bank. Some excerpts from his below show how blogging can change how corporations work.

Media 60
article thumbnail

Peer-to-peer banking - Trends in the Living Networks

Trends in the Living Networks

The principle is simple – you lend to individuals at interest rates based on their credit rating, and since you’re cutting out the bank as middleman, both lender and depositer get more attractive interest rates than they can get commercially. Banks are the archetypical intermediary, in this case between depositers and lenders.

Banking 83
article thumbnail

Announcing my new book Thriving on Overload!

Trends in the Living Networks

After writing Developing Knowledge-Based Client Relationships , Living Networks , Implementing Enterprise 2.0 , and Getting Results From Crowds I got caught up in an over-ambitious set of ventures and then a period as co-founder and CEO of a new startup group as well as life transitions. It has been a long journey.