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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. These challenges forced the company to transition to a modern cloud-based communication platform. As a result, representatives interacting with a customer didn’t know whether the customer had traveled with the company before.

Tourism 119
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Orbite begins the launch countdown for its commercial astronaut training programs

GeekWire

Protracted business negotiations led to delays in the development schedule, but the facility is currently set to open in 2026, Andrews said. The privately held company’s mission is to familiarize would-be spacefliers with the space marketplace — and to let them sample final-frontier experiences on Earth.

Training 120
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Lynk & Co opens its first ‘Club’ for the 01 connected car

The Verge

Don’t call it a showroom Amsterdam, a city where bikes outnumber inhabitants and roughly half of all commutes happen on two wheels, might seem like an odd choice of location to launch a new car brand, but Lynk & Co isn’t your typical car company. A new type of car company. So let’s check its math.

Social 98
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Here are all the winners of the 2020 Webby Awards

The Verge

This year’s winners, announced on Tuesday , were largely dominated by media and entertainment companies. Webby Award and Webby People’s Voice Award for Net Art : 150 years of Nature by IBM Research AI - Northeastern University. Webby Award and Webby People’s Voice Award for Best Practices : Human interaction company.

Film 95
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2021+ 9 themes for next year and beyond

Trends in the Living Networks

manufacturing and industrial companies “are likely to bring manufacturing production and sourcing back to North America” – Thomas, August 2020. Those companies that provide greater flexibility and better remote conditions will attract the most talented and strongly outperform. 69% of U.S. – Pew Research Center.

Energy 148
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List of the world’s top female futurists (Update #5)

Trends in the Living Networks

She has worked on projects about diverse issues such as water security, the future of energy, the future of youth, intelligent buildings, the development of cities over the next few decades, and planning for Egypt in 2030. Zanelle Njapha. Location: South Africa. Katindi Sivi Njonjo. Location: Kenya.

Study 148
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Sen. Ed Markey on the politics of technology

The Verge

He has been a proponent of net neutrality, first proposing a bill in 2005. But they’re still doing all their work to make sure that these insurance companies are still providing services to people. So that’s the debate that I had with him over net neutrality. Nondiscrimination is the kind of another way of saying net neutrality.

.Net 91