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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. These challenges forced the company to transition to a modern cloud-based communication platform. As a result, representatives interacting with a customer didn’t know whether the customer had traveled with the company before.

Tourism 119
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Week in Review: Most popular stories on GeekWire for the week of Aug. 23, 2020

GeekWire

Salesforce cuts 1k jobs, including some at Tableau, vows to keep hiring while ‘reshaping’ company. Salesforce is cutting jobs after reporting record earnings, creating “shocked disbelief” inside the company, one newly laid-off Seattle employee tells GeekWire. … Read More. … Read More.

Tourism 54
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Orbite begins the launch countdown for its commercial astronaut training programs

GeekWire

The privately held company’s mission is to familiarize would-be spacefliers with the space marketplace — and to let them sample final-frontier experiences on Earth. facilitated satellite launches on other companies’ rockets. Just as Spaceflight Inc. ” In that scenario, Orbite could take care of the cat-herding.

Training 120
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Tech tycoon buys SpaceX flight to orbit, sets aside seats for sweepstakes winner (and a fellow techie)

GeekWire

Isaacman, whose net worth is estimated at $2 billion , wasn’t willing to say how much he was paying for the Dragon launch atop SpaceX’s Falcon 9 rocket, plus all the support that SpaceX would need to provide for training, in-space operations and recovery of the spacecraft after its Atlantic splashdown. pic.twitter.com/BQLGbTGkPB.

Training 108
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Lynk & Co opens its first ‘Club’ for the 01 connected car

The Verge

Don’t call it a showroom Amsterdam, a city where bikes outnumber inhabitants and roughly half of all commutes happen on two wheels, might seem like an odd choice of location to launch a new car brand, but Lynk & Co isn’t your typical car company. A new type of car company. So let’s check its math.

Social 98
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The pandemic stopped Angela Shen’s Seattle food tours — and tech powers her pivot to delivery

GeekWire

It’s tough to run a business dependent on tourism when there are no tourists, and when the places you would show off to the tourists are closed by a global health crisis. When tourism and the restaurant industry came to a screeching halt, the business pivoted nearly overnight into the curated and aggregated food delivery space.

Tourism 112
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Here are all the winners of the 2020 Webby Awards

The Verge

This year’s winners, announced on Tuesday , were largely dominated by media and entertainment companies. Webby Award and Webby People’s Voice Award for Net Art : 150 years of Nature by IBM Research AI - Northeastern University. Webby Award and Webby People’s Voice Award for Best Practices : Human interaction company.

Film 95