2019 Related Topics 
Forrester IT
MARCH 2, 2020
Forrester’s customer experience (CX) research team published more than 100 reports in 2019. The report is called Forrester’s Top CX Research Findings Of 2019. I just published a report that pulls together our most important CX findings from those publications and highlights them in one place.
Forrester IT
MAY 23, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.
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Forrester IT
NOVEMBER 8, 2018
Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. What do we mean by pragmatism? A sense of realism, practical steps, a desire for tangible outcomes. It’s a good description for what we are seeing in a market that carried ambitious strategies into 2018 but ran afoul of internal headwinds.
Forrester IT
APRIL 23, 2019
Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. Now that we’re four months in, we’ve evaluated whether our five specific predictions are on track.
Advertiser: ZoomInfo
In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. The primary takeaway? Forrester found “only 1.2%
Forrester IT
MAY 29, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.
Forrester IT
APRIL 18, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” thinks retailers and brands should expect and focus on regarding automation in 2019. Here’s what J.P.
Speaker: Alex Rasmussen, CEO, Bits on Disk
July 10th, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST Knowing what questions to ask to help your teams reason about schema evolution up-front. This is an important topic for technology leaders to understand in order to understand and help their teams navigate one of the tougher issues they face.
Speaker: Ron Lichty, Consultant: Interim VP Engineering, Ron Lichty Consulting, Inc.
December 11, 2019 11AM PST, 2PM EST, 7PM GMT Managers: What’s our role? All webinar participants will be entered into a draw for Ron's new book - so bring your questions for the Q&A and be prepared to chat with us!
Speaker: Michael Carducci, CTO, Mago:Tech
August 7th, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST Universal principles of influence that are necessary to both understand and leverage if you want to be more effective leader of change in your organization. This knowledge and the related skills are essential to success as a technology leader.
Advertiser: ZoomInfo
In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization.
Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies
January 31 2019 11.00 Integrating a Service Mesh - Best practices and modifications needed for traceability enhancement. Trace Data - Visualizing application traces to understand application interactions. AM PST, 2.00 PM EST, 7.00
Speaker: Roy Osherove, Technology and Leadership Consultant
February 21 2019 12.30 Which leadership styles are most effective for each mode. When and how to encourage learning in your team. How to communicate with others in the C-Suite about reasonable expectations for your team. PM PST, 3.30 PM EST, 8.30
Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket
According to Microsoft's Global State of Customer Service 2019 report, “90% of respondents indicated that customer service is important to their choice of and loyalty to a brand.” This begs the question: what’s the best way to increase customer retention?
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