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Future Of Retail: Implementing Artificial Intelligence In 2019

Forrester IT

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.

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Forrester’s Top CX Research Of 2019

Forrester IT

Forrester’s customer experience (CX) research team published more than 100 reports in 2019. The report is called Forrester’s Top CX Research Findings Of 2019. I just published a report that pulls together our most important CX findings from those publications and highlights them in one place.

Research 396
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Predictions 2019: Transformation Goes Pragmatic

Forrester IT

Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. What do we mean by pragmatism? A sense of realism, practical steps, a desire for tangible outcomes. It’s a good description for what we are seeing in a market that carried ambitious strategies into 2018 but ran afoul of internal headwinds.

Strategy 419
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How Automation Is Impacting Enterprises In 2019

Forrester IT

Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. Now that we’re four months in, we’ve evaluated whether our five specific predictions are on track.

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Forrester Research Report: How Sales and Marketing Intelligence Drive Improved Business Outcomes

In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. The primary takeaway? Forrester found “only 1.2%

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Future Of Retail: B2C Marketing And Loyalty In 2019 

Forrester IT

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.

B2C 360
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Future of Retail: How Brands Should Handle Automation In 2019

Forrester IT

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” thinks retailers and brands should expect and focus on regarding automation in 2019. Here’s what J.P.

Retail 381
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Schema Evolution Patterns

Speaker: Alex Rasmussen, CEO, Bits on Disk

July 10th, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST Knowing what questions to ask to help your teams reason about schema evolution up-front. This is an important topic for technology leaders to understand in order to understand and help their teams navigate one of the tougher issues they face.

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Architect Your Organization for Effectiveness, Productivity, and Joy

Speaker: Ron Lichty, Consultant: Interim VP Engineering, Ron Lichty Consulting, Inc.

December 11, 2019 11AM PST, 2PM EST, 7PM GMT Managers: What’s our role? All webinar participants will be entered into a draw for Ron's new book - so bring your questions for the Q&A and be prepared to chat with us!

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The Six Principles of Persuasion

Speaker: Michael Carducci, CTO, Mago:Tech

August 7th, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST Universal principles of influence that are necessary to both understand and leverage if you want to be more effective leader of change in your organization. This knowledge and the related skills are essential to success as a technology leader.

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The 2019 Technographic Data Report for B2B Sales Organizations

In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization.

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Best Practices for Micro-Services Management, Traceability and Visualization

Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies

January 31 2019 11.00 Integrating a Service Mesh - Best practices and modifications needed for traceability enhancement. Trace Data - Visualizing application traces to understand application interactions. AM PST, 2.00 PM EST, 7.00

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Team Leadership in the Age of Agile

Speaker: Roy Osherove, Technology and Leadership Consultant

February 21 2019 12.30 Which leadership styles are most effective for each mode. When and how to encourage learning in your team. How to communicate with others in the C-Suite about reasonable expectations for your team. PM PST, 3.30 PM EST, 8.30

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

According to Microsoft's Global State of Customer Service 2019 report, “90% of respondents indicated that customer service is important to their choice of and loyalty to a brand.” This begs the question: what’s the best way to increase customer retention?