10 CIO Resolutions for 2019

CEB IT

It’s the beginning of a new year — the time for CIOs to take stock of their personal development goals for 2019. CIOs should select three or four individual goals to focus on throughout 2019. The post 10 CIO Resolutions for 2019 appeared first on Smarter With Gartner.

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Why 2019 May Become The Year Of Enterprise Blockchain

CTOvision

In 2019, those pilot projects are finally moving from the test stage to the end […]. Read Andrew Arnold explain how this year could turn out to be the year of enterprises adopting blockchain technology in a big way on Forbes : Last year, 95% of companies across different industries were investing in blockchain tech projects. CTO News

Pragmatism Rules Finovate Europe 2019

Forrester IT

Finovate Europe is back in full swing, so we wanted to share our impressions of day one. Here are Benjamin’s thoughts: And some further reflections by Aurélie and myself. financial services

FinovateEurope 2019: Top Three Themes

Forrester IT

The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019 (apologies for the plane landing at the end.

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What To Expect At RSA Conference 2019: Cloud As Security Improvement And The Possible End Of The Infosec Gilded Age

Forrester IT

We tried to expose as much as we could of the fantastic variety that you’ll find at RSA Conference 2019. I recently did a webinar with a few of my colleagues from the RSA Conference Advisory Board on precisely this topic, which you can find here.

Join our 2019 Search Marketing Survey

Forrester IT

I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey.

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Mark Your Calendar Now For 24-26 June 2019 AI World Government Conference

CTOvision

If you are in government or are in a position to help the government make the most of Artificial Intelligence please mark your calendar now for the 24-26 June 2019 AI World Government conference, which will be held at the Reagan Center in DC. This event is being sponsored by OODA, with both CTOvision and […]. Artificial Intelligence CTO Events News

NRF Big Show 2019 Impressions And Trends

Forrester IT

Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce.

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The state of AI in 2019

CTOvision

Read the state of artificial intelligence in 2019 according to James Vincent of Verge : It’s a common psychological phenomenon: repeat any word enough times, and it eventually loses all meaning, disintegrating like soggy tissue into phonetic nothingness.

Three Things To Know About Cybersecurity In 2019

CTOvision

Read Chris Wilder list three things about cybersecurity in 2019 on Forbes : Every year, it seems, pundits and egg-heads (like me) write down our predictions. However, looking into my crystal ball, I think 2019 is going to be a defining year at the intersection of physical and cybersecurity. […]. Most of the time they are self-serving. Cyber Security News

The Three Key Actions That Will Define Insurance Tech Investment In 2019

Forrester IT

The Future Will Temper Insurer Optimism In 2019 Insurance business technology teams caught a few breaks in 2018. But 2019 is a different story.

CES 2019 Delivers Dazzling Tech But Disappointing Experiences

Forrester IT

I spent this week in Las Vegas at CES to check out the latest and greatest technology wonders, ranging from 3D printing, AI, and cryptocurrency to drones, autonomous vehicles, dancing robots, and wearables. A lot of what I saw has broad CX implications for accessibility, healthcare, and more.

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Gartner Predicts 2019 for the Future of Privacy

CEB IT

Security and risk management leaders must take note of the following Gartner 2019 predictions for privacy to ensure transparency and customer assurance. The post Gartner Predicts 2019 for the Future of Privacy appeared first on Smarter With Gartner. IT Security 2019 predictions blockchain gdpr privacyPrivacy is a business-critical discipline for many organizations, enforced by multiple regulations.

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The Forrester Wave: Information Archiving Cloud Providers, Q1 2019

Forrester IT

(Caleb Ewald contributed to this blog.) The archiving market may be mature, but it is far from stagnant. In recent years, there has been active consolidation among cloud archiving providers.

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What I See Coming For The Channel In 2019

Forrester IT

We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. As a review, here were my 2018 predictions. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […].

China’s Tech Market Will Grow by 4% in 2019 and 7% in 2020

Forrester IT

Growth in China’s technology market will slow in 2019 due to geopolitical tensions and economic pressures but will rebound in 2020. Our just-published China Tech Market Outlook, 2019 To 2020 report forecasts that business and government purchases of technology goods and services will grow by 4% in 2019 and 7% in 2020 in US dollar […].

Consumer Marketing 2019: Beyond The DTC Revolution

Forrester IT

Warby Parker. Everlane. Casper. Bombas. Harry’s.

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My Top NRF 2019 Takeaways (AKA, News Vs. Nonsense)

Forrester IT

I say this as both an analyst and a recovering retail professional: NRF is like drinking Red Bull. from a 50′ beer bong. for three days straight. on Jupiter. You just know what’s coming, but there is almost no way to prepare for the deluge of […

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Enable Marketing’s CX Ambitions With Real-Time Interaction Management

Forrester IT

One of our 2019 B2C marketing predictions is that enterprise marketing technology will meld with customer experience (CX) investments to deliver the relevancy and consistency that consumers crave from brands.

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The Security Snapshot: Cybersecurity And Privacy In 2019 — Prepare For The New; Protect The Established

Forrester IT

Introducing our new monthly blog series, “The Security Snapshot,” which will curate and highlight key pieces of research from the security and risk (S&R) team.

16 Retail Trailblazers To Learn From In 2019

Forrester IT

On our morning news feeds, we see headlines chock-full of emerging tech that is supposedly changing the game for next generation retail experiences.

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The Three Customer Service Megatrends In 2019

Forrester IT

As AI Eats Jobs, Agents Are More Valued Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths. Trend 1: AI upends customer service operations. Automation and AI […]. customer service solutions customer service; AI

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How CRM Will Evolve in 2019

Forrester IT

Modern CRM is delivered as software-as-a-service and microservices, is modular, and offers APIs for easy access to enterprise applications. It empowers customer-facing personnel with the right data about their customers at the right time, in context, so that they can focus on nurturing relationships across journeys even as they cross channels and devices. Today Modern CRM supports […]. CRM applications

How Internet of Things will power business processes in 2019

CTOvision

Read why Virendra Chaudhari says centralized IoT systems will become a vital force to drive businesses on Financial Express : As advancing technologies integrate deeper into the everyday functions of businesses, companies are finding themselves faced with a paradigm shift towards a more intelligent and connected world. Amidst the maturing technologies leading this revolution is […]. CTO News

Just Published — The Forrester Wave™: Global Continuous Testing Service Providers, Q1 2019

Forrester IT

Digital disruptors and customer-obsessed organizations are improving customer experience (CX) by shortening their software delivery cycles, delivering features in smaller increments, and scaling their existing Agile processes in concert with DevOps.

Cunning plans are in short supply in 2019 Brexit Britain

Forrester IT

I expected (naively some may think) by now that with a withdrawal deal secured by the UK and the EU that I would be able to update my earlier report published last summer.

A (Relative) Newbie’s Impressions of NRF 2019

Forrester IT

2019 marks my third year attending the NRF Big Show. I’ve been to enough shows to have an informed opinion, but few enough that it still feels new. Goldilocks approved! A few quick impressions: China and Brazil are making headlines. NRF says 99 countries were represented in its 37,000 attendees this year. While it’s been […]. industry event retail

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NRF 2019: It’s A Visionary Retail Revival

Forrester IT

NRF 2019 attracted more than 800 exhibitors that demonstrated to more than 37,000 attendees. If last year’s theme was (Alexa’s) voice, this year’s show was all about computer vision driving: Frictionless retail. Computer vision specialist Scandit, with clients such as Sephora and Louis Vuitton, showed that any retailer can offer a grab-and-go experience like Amazon […

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Join our 2019 Search Marketing Survey

Forrester IT

I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey.

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Ransomware in 2019 and beyond: Don’t get complacent

CTOvision

Read why Nathan Eddy says that infosec and IT teams should expect more sophisticated ransomware attacks on Healthcare IT News : Although much of the buzz about ransomware has quieted down in the days since the NotPetya and WannaCry attacks, the threat persists and hospital IT and security teams should remain vigilant. Just like phishing attacks […]. CTO Cyber Security News

Predictions 2019: Transformation Goes Pragmatic

Forrester IT

Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. age of the customer business technology (BT) customer experience digital transformation prediction predictions 2019 promotedWhat do we mean by pragmatism?

Countdown To Forrester’s CX Sydney Forum 2019

Forrester IT

Change The Game By Embracing Radical CX Innovation OK, so you’ve elevated and transformed your CX practices over the past five (or more) years. These practices have become more professional, more analytical, and more focused on business impact. But there’s one area where many of us still fall short: innovation. I’m not talking about incremental […]. customer experience digital customer experience Innovation Australia Customer Experience (CX) CX strategy digital Forrester events innovation

What To Expect From Mobile World Congress 2019 Beyond 5G and Foldable Phones?

Forrester IT

For the first time in 15 years, I will not attend Mobile World Congress. When I mentioned this to some clients, some of them told me: “yes, you’re right, mobile is dead. There is no innovation anymore. It is all about AI and blockchain these days” ?!! I could not disagree more.

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Countdown To Forrester’s CX Sydney 2019 Forum

Forrester IT

Change The Game By Embracing Radical CX Innovation OK, so you’ve elevated and transformed your customer experience (CX) practices over the past five (or more) years. These practices have become more professional, more analytical, and more focused on business impact. But there’s one area where many of us still fall short: innovation. I’m not talking […].

Align Martech Investments With Your Digital Transformation Strategy

Forrester IT

That’s why enterprise marketing technology (martech) is melding with customer experience (CX) to deliver consistency and relevance (see Forrester’s “Predictions 2019: B2C Marketing” report).