INDUSTRY INSIGHTS YOUR PEERS ARE READING
Read Chris Wilder list three things about cybersecurity in 2019 on Forbes : Every year, it seems, pundits and egg-heads (like me) write down our predictions. However, looking into my crystal ball, I think 2019 is going to be a defining year at the intersection of physical and cybersecurity. […]. Most of the time they are self-serving. Cyber Security News MORE
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Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce. MORE
I spent this week in Las Vegas at CES to check out the latest and greatest technology wonders, ranging from 3D printing, AI, and cryptocurrency to drones, autonomous vehicles, dancing robots, and wearables. A lot of what I saw has broad CX implications for accessibility, healthcare, and more. MORE
We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. As a review, here were my 2018 predictions. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […]. MORE
Growth in China’s technology market will slow in 2019 due to geopolitical tensions and economic pressures but will rebound in 2020. Our just-published China Tech Market Outlook, 2019 To 2020 report forecasts that business and government purchases of technology goods and services will grow by 4% in 2019 and 7% in 2020 in US dollar […]. MORE
Read why Virendra Chaudhari says centralized IoT systems will become a vital force to drive businesses on Financial Express : As advancing technologies integrate deeper into the everyday functions of businesses, companies are finding themselves faced with a paradigm shift towards a more intelligent and connected world. Amidst the maturing technologies leading this revolution is […]. CTO News MORE
Security and risk management leaders must take note of the following Gartner 2019 predictions for privacy to ensure transparency and customer assurance. The post Gartner Predicts 2019 for the Future of Privacy appeared first on Smarter With Gartner. IT Security 2019 predictions blockchain gdpr privacyPrivacy is a business-critical discipline for many organizations, enforced by multiple regulations. MORE
NRF 2019 attracted more than 800 exhibitors that demonstrated to more than 37,000 attendees. If last year’s theme was (Alexa’s) voice, this year’s show was all about computer vision driving: Frictionless retail. Computer vision specialist Scandit, with clients such as Sephora and Louis Vuitton, showed that any retailer can offer a grab-and-go experience like Amazon [… MORE
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One of our 2019 B2C marketing predictions is that enterprise marketing technology will meld with customer experience (CX) investments to deliver the relevancy and consistency that consumers crave from brands. MORE
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. MORE
Change The Game By Embracing Radical CX Innovation OK, so you’ve elevated and transformed your customer experience (CX) practices over the past five (or more) years. These practices have become more professional, more analytical, and more focused on business impact. But there’s one area where many of us still fall short: innovation. I’m not talking […]. MORE
107 That’s why enterprise marketing technology (martech) is melding with customer experience (CX) to deliver consistency and relevance (see Forrester’s “Predictions 2019: B2C Marketing” report). MORE
If you are in government or are in a position to help the government make the most of Artificial Intelligence please mark your calendar now for the 24-26 June 2019 AI World Government conference, which will be held at the Reagan Center in DC. This event is being sponsored by OODA, with both CTOvision and […]. Artificial Intelligence CTO Events News MORE
We tried to expose as much as we could of the fantastic variety that you’ll find at RSA Conference 2019. I recently did a webinar with a few of my colleagues from the RSA Conference Advisory Board on precisely this topic, which you can find here. MORE
As AI Eats Jobs, Agents Are More Valued Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths. Trend 1: AI upends customer service operations. Automation and AI […]. customer service solutions customer service; AI MORE
Read why Nathan Eddy says that infosec and IT teams should expect more sophisticated ransomware attacks on Healthcare IT News : Although much of the buzz about ransomware has quieted down in the days since the NotPetya and WannaCry attacks, the threat persists and hospital IT and security teams should remain vigilant. Just like phishing attacks […]. CTO Cyber Security News MORE
In 2019, those pilot projects are finally moving from the test stage to the end […]. Read Andrew Arnold explain how this year could turn out to be the year of enterprises adopting blockchain technology in a big way on Forbes : Last year, 95% of companies across different industries were investing in blockchain tech projects. CTO News MORE
Read Fredric Paul make six Internet of Things predictions for 2019 on Network World : This time of year, it can seem like the world is swimming in predictions for the new year, and the Internet of Things (IoT) is no exception. In fact, in fast-evolving areas like IoT, multitudes of trends and opportunities and […]. CTO News MORE
The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019 (apologies for the plane landing at the end. MORE
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey. MORE
Modern CRM is delivered as software-as-a-service and microservices, is modular, and offers APIs for easy access to enterprise applications. It empowers customer-facing personnel with the right data about their customers at the right time, in context, so that they can focus on nurturing relationships across journeys even as they cross channels and devices. Today Modern CRM supports […]. CRM applications MORE
For the first time in 15 years, I will not attend Mobile World Congress. When I mentioned this to some clients, some of them told me: “yes, you’re right, mobile is dead. There is no innovation anymore. It is all about AI and blockchain these days” ?!! I could not disagree more. MORE
Change The Game By Embracing Radical CX Innovation OK, so you’ve elevated and transformed your CX practices over the past five (or more) years. These practices have become more professional, more analytical, and more focused on business impact. But there’s one area where many of us still fall short: innovation. I’m not talking about incremental […]. customer experience digital customer experience Innovation Australia Customer Experience (CX) CX strategy digital Forrester events innovation MORE
112 
Digital disruptors and customer-obsessed organizations are improving customer experience (CX) by shortening their software delivery cycles, delivering features in smaller increments, and scaling their existing Agile processes in concert with DevOps. MORE
2019 marks my third year attending the NRF Big Show. I’ve been to enough shows to have an informed opinion, but few enough that it still feels new. Goldilocks approved! A few quick impressions: China and Brazil are making headlines. NRF says 99 countries were represented in its 37,000 attendees this year. While it’s been […]. industry event retail MORE
Introducing our new monthly blog series, “The Security Snapshot,” which will curate and highlight key pieces of research from the security and risk (S&R) team. MORE
Read the state of artificial intelligence in 2019 according to James Vincent of Verge : It’s a common psychological phenomenon: repeat any word enough times, and it eventually loses all meaning, disintegrating like soggy tissue into phonetic nothingness. MORE
It’s the beginning of a new year — the time for CIOs to take stock of their personal development goals for 2019. CIOs should select three or four individual goals to focus on throughout 2019. The post 10 CIO Resolutions for 2019 appeared first on Smarter With Gartner. MORE
(Caleb Ewald contributed to this blog.) The archiving market may be mature, but it is far from stagnant. In recent years, there has been active consolidation among cloud archiving providers. MORE
I expected (naively some may think) by now that with a withdrawal deal secured by the UK and the EU that I would be able to update my earlier report published last summer. MORE
2019 Related Topics CEB IT
JANUARY 8, 2019
It’s the beginning of a new year — the time for CIOs to take stock of their personal development goals for 2019. CIOs should select three or four individual goals to focus on throughout 2019. The post 10 CIO Resolutions for 2019 appeared first on Smarter With Gartner.
CTOvision
MARCH 18, 2019
In 2019, those pilot projects are finally moving from the test stage to the end […]. Read Andrew Arnold explain how this year could turn out to be the year of enterprises adopting blockchain technology in a big way on Forbes : Last year, 95% of companies across different industries were investing in blockchain tech projects. CTO News
Forrester IT
FEBRUARY 12, 2019
Finovate Europe is back in full swing, so we wanted to share our impressions of day one. Here are Benjamin’s thoughts: And some further reflections by Aurélie and myself. financial services
Forrester IT
FEBRUARY 14, 2019
The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019 (apologies for the plane landing at the end.
Forrester IT
MARCH 4, 2019
We tried to expose as much as we could of the fantastic variety that you’ll find at RSA Conference 2019. I recently did a webinar with a few of my colleagues from the RSA Conference Advisory Board on precisely this topic, which you can find here.
Forrester IT
FEBRUARY 4, 2019
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey.
CTOvision
MARCH 12, 2019
If you are in government or are in a position to help the government make the most of Artificial Intelligence please mark your calendar now for the 24-26 June 2019 AI World Government conference, which will be held at the Reagan Center in DC. This event is being sponsored by OODA, with both CTOvision and […]. Artificial Intelligence CTO Events News
Forrester IT
JANUARY 23, 2019
Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce.
CTOvision
JANUARY 29, 2019
Read the state of artificial intelligence in 2019 according to James Vincent of Verge : It’s a common psychological phenomenon: repeat any word enough times, and it eventually loses all meaning, disintegrating like soggy tissue into phonetic nothingness.
CTOvision
FEBRUARY 20, 2019
Read Chris Wilder list three things about cybersecurity in 2019 on Forbes : Every year, it seems, pundits and egg-heads (like me) write down our predictions. However, looking into my crystal ball, I think 2019 is going to be a defining year at the intersection of physical and cybersecurity. […]. Most of the time they are self-serving. Cyber Security News
Forrester IT
JANUARY 31, 2019
The Future Will Temper Insurer Optimism In 2019 Insurance business technology teams caught a few breaks in 2018. But 2019 is a different story.
Forrester IT
JANUARY 12, 2019
I spent this week in Las Vegas at CES to check out the latest and greatest technology wonders, ranging from 3D printing, AI, and cryptocurrency to drones, autonomous vehicles, dancing robots, and wearables. A lot of what I saw has broad CX implications for accessibility, healthcare, and more.
CEB IT
JANUARY 13, 2019
Security and risk management leaders must take note of the following Gartner 2019 predictions for privacy to ensure transparency and customer assurance. The post Gartner Predicts 2019 for the Future of Privacy appeared first on Smarter With Gartner. IT Security 2019 predictions blockchain gdpr privacyPrivacy is a business-critical discipline for many organizations, enforced by multiple regulations.
Forrester IT
MARCH 6, 2019
(Caleb Ewald contributed to this blog.) The archiving market may be mature, but it is far from stagnant. In recent years, there has been active consolidation among cloud archiving providers.
Forrester IT
JANUARY 16, 2019
We have seen more disruption in the channel in the past 18 months than we saw in the past 37 years combined. As a review, here were my 2018 predictions. Private equity will continue its sweep of the channel software space, creating some unicorns along the way. Verdict: As mentioned in the […].
Forrester IT
JANUARY 24, 2019
Growth in China’s technology market will slow in 2019 due to geopolitical tensions and economic pressures but will rebound in 2020. Our just-published China Tech Market Outlook, 2019 To 2020 report forecasts that business and government purchases of technology goods and services will grow by 4% in 2019 and 7% in 2020 in US dollar […].
Forrester IT
JANUARY 29, 2019
Warby Parker. Everlane. Casper. Bombas. Harry’s.
Forrester IT
JANUARY 18, 2019
I say this as both an analyst and a recovering retail professional: NRF is like drinking Red Bull. from a 50′ beer bong. for three days straight. on Jupiter. You just know what’s coming, but there is almost no way to prepare for the deluge of […
Forrester IT
FEBRUARY 27, 2019
One of our 2019 B2C marketing predictions is that enterprise marketing technology will meld with customer experience (CX) investments to deliver the relevancy and consistency that consumers crave from brands.
Forrester IT
MARCH 12, 2019
Introducing our new monthly blog series, “The Security Snapshot,” which will curate and highlight key pieces of research from the security and risk (S&R) team.
Forrester IT
JANUARY 10, 2019
On our morning news feeds, we see headlines chock-full of emerging tech that is supposedly changing the game for next generation retail experiences.
Forrester IT
JANUARY 23, 2019
As AI Eats Jobs, Agents Are More Valued Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths. Trend 1: AI upends customer service operations. Automation and AI […]. customer service solutions customer service; AI
Forrester IT
FEBRUARY 6, 2019
Modern CRM is delivered as software-as-a-service and microservices, is modular, and offers APIs for easy access to enterprise applications. It empowers customer-facing personnel with the right data about their customers at the right time, in context, so that they can focus on nurturing relationships across journeys even as they cross channels and devices. Today Modern CRM supports […]. CRM applications
CTOvision
FEBRUARY 19, 2019
Read why Virendra Chaudhari says centralized IoT systems will become a vital force to drive businesses on Financial Express : As advancing technologies integrate deeper into the everyday functions of businesses, companies are finding themselves faced with a paradigm shift towards a more intelligent and connected world. Amidst the maturing technologies leading this revolution is […]. CTO News
Forrester IT
FEBRUARY 26, 2019
Digital disruptors and customer-obsessed organizations are improving customer experience (CX) by shortening their software delivery cycles, delivering features in smaller increments, and scaling their existing Agile processes in concert with DevOps.
Forrester IT
JANUARY 22, 2019
I expected (naively some may think) by now that with a withdrawal deal secured by the UK and the EU that I would be able to update my earlier report published last summer.
Forrester IT
JANUARY 24, 2019
2019 marks my third year attending the NRF Big Show. I’ve been to enough shows to have an informed opinion, but few enough that it still feels new. Goldilocks approved! A few quick impressions: China and Brazil are making headlines. NRF says 99 countries were represented in its 37,000 attendees this year. While it’s been […]. industry event retail
Forrester IT
JANUARY 18, 2019
NRF 2019 attracted more than 800 exhibitors that demonstrated to more than 37,000 attendees. If last year’s theme was (Alexa’s) voice, this year’s show was all about computer vision driving: Frictionless retail. Computer vision specialist Scandit, with clients such as Sephora and Louis Vuitton, showed that any retailer can offer a grab-and-go experience like Amazon […
Forrester IT
FEBRUARY 4, 2019
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering for the second year in a row to field a Search Marketing Survey.
CTOvision
FEBRUARY 6, 2019
Read why Nathan Eddy says that infosec and IT teams should expect more sophisticated ransomware attacks on Healthcare IT News : Although much of the buzz about ransomware has quieted down in the days since the NotPetya and WannaCry attacks, the threat persists and hospital IT and security teams should remain vigilant. Just like phishing attacks […]. CTO Cyber Security News
Forrester IT
NOVEMBER 8, 2018
Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. age of the customer business technology (BT) customer experience digital transformation prediction predictions 2019 promotedWhat do we mean by pragmatism?
Forrester IT
MARCH 4, 2019
Change The Game By Embracing Radical CX Innovation OK, so you’ve elevated and transformed your CX practices over the past five (or more) years. These practices have become more professional, more analytical, and more focused on business impact. But there’s one area where many of us still fall short: innovation. I’m not talking about incremental […]. customer experience digital customer experience Innovation Australia Customer Experience (CX) CX strategy digital Forrester events innovation
Forrester IT
FEBRUARY 14, 2019
For the first time in 15 years, I will not attend Mobile World Congress. When I mentioned this to some clients, some of them told me: “yes, you’re right, mobile is dead. There is no innovation anymore. It is all about AI and blockchain these days” ?!! I could not disagree more.
Forrester IT
MARCH 4, 2019
Change The Game By Embracing Radical CX Innovation OK, so you’ve elevated and transformed your customer experience (CX) practices over the past five (or more) years. These practices have become more professional, more analytical, and more focused on business impact. But there’s one area where many of us still fall short: innovation. I’m not talking […].
Forrester IT
JANUARY 29, 2019
That’s why enterprise marketing technology (martech) is melding with customer experience (CX) to deliver consistency and relevance (see Forrester’s “Predictions 2019: B2C Marketing” report).
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