NLP Isn’t Enough. Leading Financial Services Companies Are Now Moving to Conversational AI.
CIO Business Intelligence
JUNE 13, 2022
Today, most banks, insurance companies, and other kinds of financial services firms have deployed natural language processing (NLP) tools to address some of their customer service needs. According to IDC , worldwide spending on AI will likely top $204 billion by 2025. Good for customers, good for companies.
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