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Getting a foothold in the 5G applications ecosystem

TM Forum

Application developers have a critical role to play in generating innovative uses of 5G networks, as T-Mobile in the US made clear with its recent. Yet there has been no stampede by communications service providers (CSPs) to repeat the attempts made during the early days of 4G to create an application ecosystem.

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ChatGPT coming to Azure: New integration shows how Microsoft will leverage OpenAI partnership

GeekWire

The service is designed for business and developers using Microsoft’s Azure cloud platform to integrate OpenAI technologies into their applications. Azure OpenAI Service was released in preview last spring , before ChatGPT was widely available. The technology also demonstrates the potential for AI to be misused.

Microsoft 108
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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

That is why artificial intelligence (AI) is playing a key role in enhancing and personalizing customer communication in the contact center. 24/7 chatbots and virtual assistants that can answer or redirect simple and common inquiries. The initiative used the AWS Cloud for deploying and scaling AI applications.

IBM 106
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Microsoft doubles down on cloud data with new products, makes new appeal to Amazon’s rivals

GeekWire

Microsoft said its previously announced Azure Synapse Analytics technology is now generally available, with capabilities including data warehousing, artificial intelligence, security and compliance. The prototypical example is Netflix, which uses Amazon Web Services while separately competing with Amazon Prime Video.

Microsoft 107
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Amazon is working on generative AI, too, CEO Andy Jassy assures shareholders in annual letter

GeekWire

Large language models that power generative AI “will transform and improve virtually every customer experience,” Amazon CEO Andy Jassy says in his letter to shareholders. Serendipitous interactions help it, and there are more of those in-person than virtually. GeekWire File Photo / Dan DeLong) What about Amazon?

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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The seismic shift toward digital services during the pandemic served as a wakeup call for the insurance industry, which by and large lagged other industries in technology modernization, analysts say. “In Aflac’s Virtual Enrollment Experience fully utilized the cloud and SaaS solutions in its construction, Gilbert says. “We

Insurance 116
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DTW 2022: Catalyst Awards celebrate excellence in innovation

TM Forum

By accelerating R&D through a structured agile collaborative process, Catalyst projects prove the application of new technologies and validate emerging standards. During the DTW event, 27 Catalyst teams demonstrated their proof-of-concept work live, and a further 13 were represented virtually. Participants. China Unicom.

Energy 130