A Simple Recipe To Calculate How Much Value For Customers Your Firm Delivers (And To Find Critical Gaps)
Forrester IT
OCTOBER 9, 2019
Are you trying to understand how much value you deliver to customers? In my research on value for customers, I came across an interesting method called potential gain in value (PGV). I want to share it with you because PGV gives you a simple way to approximate the value delivered. And it helps you prioritize […].
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