Could poor audio quality be affecting your call center's customer experience?
Spearline Testing
MARCH 2, 2021
There are many tactics for improving customer experience, and hence CSat (customer satisfaction) levels, NPS (net promoter score), and CES (customer effort score). Full trained agents, an online presence on different social media platforms, chatbots, and FAQs are all beneficial solutions to help minimize on-hold times.
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