article thumbnail

Happy CX Day 2020!

Spearline Testing

We are delighted to announce that our Net Promoter Score (NPS) currently stands at 79. Be sure to tag Spearline across our social media channels - Twitter , LinkedIn and Facebook - adding the hashtag #SpearlineCXDay2020. Spearline is the leading network intelligence company in the telecommunications industry. Contact us.

article thumbnail

Could poor audio quality be affecting your call center's customer experience?

Spearline Testing

There are many tactics for improving customer experience, and hence CSat (customer satisfaction) levels, NPS (net promoter score), and CES (customer effort score). Full trained agents, an online presence on different social media platforms, chatbots, and FAQs are all beneficial solutions to help minimize on-hold times.

.Net 147
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How modern CIOs are freeing up time to lead strategy

CIO Business Intelligence

According to a study sponsored by global telecommunication services provider, Colt Technology Services , 90% of CIOs say partnerships with suppliers are important for the success of technology implementations. Network connectivity also needs to be flexible and scalable to address new challenges and opportunities that CIOs must manage.

article thumbnail

The War in Technology: A Digital Iron Curtain Goes Up

SecureWorld News

Many threats that have until now been theoretical—like creation of a "Ru-net" as an alternative to the Internet—are becoming a reality. We know that war has impacts on telecommunications, but what we've seen in Ukraine is on a different level.". There are many tech angles to the war in Ukraine. It's a big melee right now," he said.

article thumbnail

Will technology harm or help young people’s brains? A highly nuanced debate

Trends in the Living Networks

They do not retain information; they spend most of their energy sharing short social messages, being entertained, and being distracted away from deep engagement with people and knowledge. They lack deep-thinking capabilities; they lack face-to-face social skills; they depend in unhealthy ways on the internet and mobile devices to function.

Internet 122
article thumbnail

October Telecom Conference Coverage 2019

Spearline Testing

" 150,000 villages in rural India now connected through Bharat net. Be sure to read more about the event here , and be sure to check out our social media coverage of the event on Facebook , Twitter , LinkedIn , and Instagram. A lot of discussion about 5G and its development. based pre-5G technology on the Vodafone Idea network.

article thumbnail

Stop using your phone number to log in

Vox

Back in 2001 when I worked at Vodafone, we saw this problem coming,” said Marc Rogers, who is now chief security officer at the cybersecurity firm Q-Net Security. Anyone whose identity has been stolen can tell you that this Social Security number system isn’t perfect. “We