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Happy CX Day 2020!

Spearline Testing

It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. "World-class" We are delighted to announce that our Net Promoter Score (NPS) currently stands at 79. "World-class" NPS score - 79. How are you celebrating CX Day? Contact us.

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Could poor audio quality be affecting your call center's customer experience?

Spearline Testing

There are many tactics for improving customer experience, and hence CSat (customer satisfaction) levels, NPS (net promoter score), and CES (customer effort score). Full trained agents, an online presence on different social media platforms, chatbots, and FAQs are all beneficial solutions to help minimize on-hold times.

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How modern CIOs are freeing up time to lead strategy

CIO Business Intelligence

Network connectivity also needs to be flexible and scalable to address new challenges and opportunities that CIOs must manage. According to a study sponsored by global telecommunication services provider, Colt Technology Services , 90% of CIOs say partnerships with suppliers are important for the success of technology implementations.

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The War in Technology: A Digital Iron Curtain Goes Up

SecureWorld News

Many threats that have until now been theoretical—like creation of a "Ru-net" as an alternative to the Internet—are becoming a reality. We know that war has impacts on telecommunications, but what we've seen in Ukraine is on a different level.". There are many tech angles to the war in Ukraine. It's a big melee right now," he said.

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October Telecom Conference Coverage 2019

Spearline Testing

" 150,000 villages in rural India now connected through Bharat net. based pre-5G technology on the Vodafone Idea network. MVNO Europe was created in 2012 to represent the interests of Mobile Virtual Network Operators which are active on European mobile and Internet of Things markets.

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Return on investment for unified communications

Spearline Testing

Networking expert, Terry Slattery of NetCraftsmen states that, “Active path testing is particularly important because it identifies network and application problems and is particularly useful for voice” Active path testing looks at the full call path between users in a voice call.

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Q&A: Finland’s transport and communications minister on 5G, smart regulation, and mobile data

GeekWire

This small Nordic country did not achieve global success in the telecommunications industry by accident, however. A former journalist turned politician in Finland’s Social Democratic Party, Harakka is fairly tech savvy himself having had the foresight to register the URL www.meta.fi Harakka: Networks and infrastructure.