Eric D. Brown

Customer Service is made up of the small things

Eric D. Brown

I recently had a customer service interaction with a SaaS service provider that left me wanting. With this provider, we had an issue that was effecting our ability to use their programming API to provide services to our clients at SentimenTrader.

Data Mining – A Cautionary Tale

Eric D. Brown

For those of you that might be new to data, keep this small (but extremely important) thing in mind – beware data mining. What is data mining? Data mining is the process of discovering information and patterns in data.

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Do you need machine learning? Maybe. Maybe Not.

Eric D. Brown

I’ve recently written about the risks of machine learning (ML) , but with this post I wanted to take a step back and talk about ML and general. I want to talk about the ‘why’ of machine learning and whether you and/or your company should be investigating machine learning.

This one skill will make you a data science rockstar

Eric D. Brown

Want to be a data science rockstar? of course you do! Sorry for the clickbait headline, but I wanted to reach as many people as I can with this important piece of information. Want to know what the ‘one skill’ is?

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The Six Principles of Persuasion

Speaker: Michael Carducci, CTO, Mago:Tech

As senior tech leaders, we often fall prey to thinking that a “good idea” and logical case is sufficient to get the desired response and result. We might be trying to get our CEO on-board with investment in a new technology or a rearchitecture effort, or we might want culture or process changes by our team. Our “good idea” is simply the beginning. An idea must be communicated; a case must be made; and ultimately other people must be persuaded to get onboard. Michael Carducci brings a fascinating background to this webinar. He’s a technologist and regularly works to help senior leaders improve their results. He’s also a professional mentalist and has been a student of psychology, human behavior and the principles of influence for nearly two decades.

Recipes don’t always work

Eric D. Brown

How many times have you followed a recipe while cooking something in the kitchen and had the result turn out not to be quite what you expected? If you’re like me, more times than not.

Big Data Roadmap – A roadmap for success with big data

Eric D. Brown

I’m regularly asked about how to get started with big data. My response is always the same: I give them my big data roadmap for success. Most organizations want to jump in a do something ‘cool’ with big data.

You Need a Chief Data Officer. Here’s Why.

Eric D. Brown

Big data has moved from buzzword to being a part of everyday life within enterprise organizations. An IDG survey reports that 75% of enterprise organizations have deployed or plan to deploy big data projects.

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Beware the Models

Eric D. Brown

“But… all of our models have accuracies above 90%…our system should be working perfectly!”. Those were the words spoken by the CEO of a mid-sized manufacturing company.

You (probably) don’t need Machine Learning

Eric D. Brown

Statistically speaking, you and/or your company really don’t need machine learning. By ‘statistically speaking’, I mean that most companies today have no absolutely no need for machine learning (ML).

Schema Evolution Patterns

Speaker: Alex Rasmussen, CEO, Bits on Disk

If you want to make your development team squirm, ask them about database schema changes or API versioning. Most development teams struggle with changing database schemas and updating API versions without breaking existing code. Alex Rasmussen is an expert in helping teams through these struggles. His talk will examine database schema changes and API versioning as two instances of schema evolution: how your systems respond when the structure of your structured data changes.

Foto Friday – The Grand Canyon

Eric D. Brown

In February I had the opportunity to visit the Grand Canyon National Park in Arizona. When I was younger, I’d been a few times but I’d never been out since I got into photography.

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The Data Mining Trap

Eric D. Brown

In a post titled Data Mining – A Cautionary Tale , I share the idea that data mining can be dangerous by sharing the story of Cornell’s Brian Wansink, who has had multiple papers retracted due to various data mining methods that aren’t quite ethical (or even correct).

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What is the cost of bad data?

Eric D. Brown

How much is bad data costing you? It could be very little – or it could be a great deal. In this article I give an example of what the cost of bad data really is. A few days ago, I received a nice, well designed sales/marketing piece in the mail yesterday.

Want to speed up your digital transformation initiatives? Take a look at your data

Eric D. Brown

Digital transformation has taken center stage in many organizations. Need convincing? IDC predicts that two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategies by the end of 2017.

Team Leadership in the Age of Agile

Speaker: Roy Osherove, Technology and Leadership Consultant

Why is implementing new frameworks, from SCRUM to self-organized teams, so much harder than understanding them? Roy Osherove has the solution. Tune in and learn to recognize what state your team is in, to support them accordingly, and to help them adopt the best practices given where they are today.

Call for entries: 2018 Building Team Awards

Eric D. Brown

Building Design+Construction's Building Team Awards recognize newly built (opened or occupied January 1, 2017 or later) projects that best exemplify the collaboration between owner, architect, engineer, and contractor to produce buildings that exhibit architectural and construction excellence.

Opportunity Lost: Data Silos Continue to inhibit your Business

Eric D. Brown

According to some estimates, data scientists spend as much as 80% of their time getting data in a format that can be used. As a practicing data scientist, I’d say that is a fairly accurate estimate in many organizations.

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Incrementally Better

Eric D. Brown

Recently, I spent a week at the Grand Canyon National Park in Arizona. While visiting, I stayed in Tusayan Arizona, just a few miles outside the park’s entrance. When I visit places like this, I don’t have high expectations when it comes to dining.

Foto Friday – On the way to Zion National Park

Eric D. Brown

I call this one “On the way to Zion” Captured with Canon 5D and Canon 17-40 handheld on the way into Zion National Park. See more photos in my 500px portfolio.

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An Adult Conversation About Estimates

Speaker: Beekey Cheung, Software Consultant, Professor Beekums, LLC

Estimates are a contentious topic in software development. Most of our development teams hate providing estimates and many managers are starting to view them as unnecessary. As senior software leaders, how can we determine whether estimates are helpful or harmful to our teams? We are excited to be joined by Beekey Cheung, a software consultant and blogger known as Professor Beekums, who has helped many leaders and teams go from fearing estimates to using them appropriately. He'll walk us through the value of estimates, how to overcome the hesitancy many have in giving them, and how to provide better estimates.

Marketers – You have too many choices

Eric D. Brown

I have a little secret for everyone in the world of marketing: You have too many choices. There are way too many technology platforms in existence today. Too many ‘tools’ and too many products. You have too many choices when it comes to getting your work done.

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Foto Friday – Pika Rocky Mountain National Park

Eric D. Brown

Pika Rocky Mountain National Park. While in Rocky Mountain National Park last year, I stumbled upon an area perfect for Pikas. I sat myself down next to some rocks and waited. After about 15 minutes I started hearing the ‘squeeks’ that you’d hear from these cute little animals.

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What can you DO with Machine Learning?

Eric D. Brown

Everyone’s talking about machine learning (ML) and Artificial Intelligence (AI) these days. If you are a CxO or work in IT or marketing, I’d bet that you hear these terms more than you probably want to.

Foto Friday – Rocky Mountain National Park

Eric D. Brown

Late last year I had the opportunity to spend a week in Rocky Mountain National Park (RMNP). Strangely, I’d never actually been to RMNP although I’ve been just about everywhere else around RMNP.

Best Practices for Micro-Services Management, Traceability and Visualization

Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies

Moving to micro-services, or even working with distributed applications in a traditional environment, brings with it a host of interactions that are often difficult to understand. This session will provide an overview of service mesh, a review of the Istio service mesh itself, and dive into best practices and integration models for integrating the traceability model into a distributed application.

Customer Engagement: A Data-Driven Team Sport

Eric D. Brown

What would you do if you had so much data about your customers that you know could know (almost) everything about your customer when they contacted you?

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Deep learning – when should it be used?

Eric D. Brown

“When should I use deep learning?” ” I get asked that question constantly. The answer to this question is both complicated and simplistic at the same time.

Your data project is going to fail

Eric D. Brown

I hate to be the bearer of bad news… but your data project is going to fail. Maybe not the one you’re working on today. Maybe not the one you’re starting next month.

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Foto Friday – Sprague Lake in Rocky Mountain National Park

Eric D. Brown

Sunrise over Sprague Lake in Rocky Mountain National Park. Made with Sony A7rIII and Sony FE 24-70mm f/2.8 GM Lens. Click the photo to be taken to a larger version on 500px. See more photos in my 500px portfolio.

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Machine Learning Is Transforming Data Security

Eric D. Brown

Data is the lifeblood of any organization today so it should be easy to understand that security of that data is just as important (if not more important) that the data itself. It seems that data security (or rather the lack thereof) has been in the news regularly over the last few years.

Is your data ready to help you make game-changing decisions?

Eric D. Brown

Organizations today are facing disruption on all fronts, which should viewed as a good thing as it allows organizations to redefine their strategies, their markets and re-create their organization to be better prepared for the future.

Turn your data geeks into customer geeks

Eric D. Brown

What would you do if you had so much data about your customers that you know could know (almost) everything about your customer when they contacted you?

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Accuracy and Trust in Machine Learning

Eric D. Brown

A few weeks ago, I wrote about machine learning risks where I described four ‘buckets’ of risk that needed to be understood and mitigated when you have machine learning initiatives.

To have a great analytics culture, you need a great communications culture

Eric D. Brown

When you read about big data and/or data analytics projects and systems, it is rare that you also read bout communicating the outcome of those projects.

Digital Maturity or Digital Transformation?

Eric D. Brown

Everyone’s working on digital transformation projects. Much like ‘big data’ or ‘machine learning’, digital transformation is a phrase that you hear every day across just about every organization.

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