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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

Retail 114
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1&1 contracts Rakuten for German 5G Open RAN network

TM Forum

Germany’s 1&1 AG has given a fillip to Open RAN and the Rakuten Communications Platform (RCP) by contracting Rakuten Group to help build its new mobile network, which will be Germany’s fourth. based virtual and Open RAN company. 1&1 AG currently operates as a MVNO. cost of approximately EUR 1.07 Billion. .

Network 130
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Crafting Training Videos for Employees: A Guide

Kitaboo

Video Content Offers Greater Accessibility and Convenience for Learners Instead of referring to lengthy texts or manuals, employees find it more practical to access concise video tutorials on their mobile devices. It can be used to create and deliver mobile-first training to employees. To know more, connect with us now !

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How Educators Capitalize on Digital Transformation in K12 Education

Kitaboo

Mobile-First Today, every student has a mobile phone, while not all students may not necessarily own a computer. Educators can maximize the outreach of their courses by leveraging the penetration and reach of mLearning by creating content that is delivered mobile-first. All the students need is an active internet connection.

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Strategic Partnerships: The Cornerstone of Business Growth

Kitaboo

Publishers can partner with a business with a strong knowledge base rather than hire full-time subject matter experts. Seeding a collaborative authoring environment through the usage of cloud-based digital publishing tools creates a harmonious workflow and increases efficiency.

eBook 78
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Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

CIO Business Intelligence

A massive shift to cloud and API-based ways of working has made the sector become more agile and innovative, but it has also opened the floodgates for identity theft. Older security methods like Knowledge-based Authentication (KBA) only prove what a person knows.

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AI bots for customer experience: trends, insights, and examples

CIO Business Intelligence

The bot can send links to knowledge-based articles, embed “how-to” videos directly into text messages, help the customer navigate the company’s mobile app, and answer any questions in a natural, human-like, back-and-forth conversation. The customer accepts, the call ends, and the bot steps in via text/SMS.

Examples 116