Tue.Oct 01, 2019

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Use RPA To Make Customer Service Agents More Effective

Forrester IT

Customer service organizations turn to robotic process automation (RPA) to provide tactical and short-term fixes to digitize common, reproducible agent tasks. There are two forms of RPA. Attended mode RPA: These bots target the front office. They are invoked by agents in the flow of their work. In the case of an exception, the bot hands […].

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SCCM Orchestration Group Setup Step by Step Guide for Server Patching

Anoop

Subscribe YouTube Channel [link]. and Facebook Page to get latest updates. [link]. Microsoft recently released SCCM 1909 version of technical preview. Let’s check what SCCM Orchestration Group (controlled patching) setup guide is. This feature is part of a technical preview version of SCCM and subject to change. NOTE! – I feel SCCM orchestration groups for server patching is made up of some of the logic from Phased […].

Groups 165
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Want To Be A CX Leader? Work With Your CIO To Deliver End-To-End, Real-Time CX!

Forrester IT

We all understand the need for rich, responsive, personalized customer experience — right? Well, not so fast! The data argue a different point, suggesting that many firms fail to deliver real-time CX. Based on Forrester’s 2019 customer obsession data, 55% of enterprises are still either customer-naïve or just customer-aware — delivering beginner-level CX.

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Best Training Methods for the Pharmaceutical Industry

Kitaboo

Pharmaceutical Industry today, is a goldmine of opportunities. The global pharmaceutical market was estimated at approximately $935 billion in 2017 and is bound to reach $1170 billion by 2021. Every day, new technologies and scientific discoveries are pushing the boundaries of human understanding. And for a company to succeed, the people who make it, i.e., its employees, should be updated with all the recent developments.

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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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Adventures In New And Evolving Coverage: Threat Detection And Response

Forrester IT

Every once in a while, something happens that leaves you walking away feeling like you got away with murder. Today, I get to share with you one of my latest exploits. My coverage here at Forrester for the past 3-plus years has been vulnerability management, threat intelligence, detection technologies, and incident response. While each of […].

Security 245
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Top 5 tips to prevent ransomware

Tech Republic Security

Ransomware continues to present a real cybersecurity threat. Tom Merritt offers five ways you can prevent it from affecting your business.

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More Trending

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Why military minds should fill cybersecurity seats on corporate boards

Tech Republic Security

A cybersecurity expert with the US Navy believes military personnel understand operational risk and should be appointed to corporate boards.

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Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline Testing

In this episode of the Spearline podcast, Kees interviews Customer Engagement Manager JJ Barry about his role with the company, CX Day and the importance of customers. Later in the episode, Josh is joined in studio with members of the Product Team, Carl Naysmith and Deirdre Hurley, where they discuss more about CX Day, understanding the customer and the Spearline platform.

Company 111
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Data breaches now cost companies an average of $1.41 million

Tech Republic Security

IT security budgets now average $18.9 million, up from $8.9 million, with savings credited to internal cybersecurity, according to new Kaspersky report.

Company 145
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OverGrive is the Linux Google Drive client you've been waiting for

Tech Republic Cloud

Install one of the best Google Drive sync tools made specifically for the Linux desktop.

Linux 152
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7 Leadership Themes for Procurement & Supply Chain Leaders in 2024

Procurement and supply chain leaders are presented with their fair share of challenges, with a host of tools and strategies to resolve them. That said, what’s the best path forward to leverage this year’s trends? In this recap of a recent GEP-WBR webinar, 7 Leadership Themes for Procurement & Supply Chain Leaders in 2024, GEP’s Pramod Sethumadhavan explores seven vital leadership trends that will help guide procurement and supply chain decision-makers.

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IT Careers: 12 Job Skills in Demand for 2020

Information Week

Employers will likely be looking to fill these kinds of IT positions in the coming year.

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How to deploy a Kubernetes cluster on the Google Cloud Platform

Tech Republic Cloud

If you need to deploy a Kubernetes cluster, but you don't have the hardware for it, give Google Cloud Platform a try.

Google 128
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Top U.S. Businesses Call for More Government Regulation

Information Week

So, what's the catch? There's a very real possibility that most states will develop their own data privacy laws, causing chaos that will benefit no one.

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How to deploy a Kubernetes cluster on the Google Cloud Platform

Tech Republic Cloud

If you need to deploy a Kubernetes cluster, but you don't have the hardware for it, give Google Cloud Platform a try.

Google 117
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How Embedded Analytics Gets You to Market Faster with a SAAS Offering

Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

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Top 5 tips to prevent ransomware

Tech Republic Security

Ransomware continues to present a real cybersecurity threat. Tom Merritt offers five ways you can prevent it from affecting your business.

78
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Self Sovereign is Not Self Asserted

Phil Windley

Summary: Self-sovereign does not mean self-asserted. In fact, self-sovereign identity is squarely aimed creating a model where people can bring to bear evidence from trusted parties to any interaction. From time to time, I run across the idea that self-sovereign identity (SSI) systems like Sovrin are necessarily self-asserted. This is the myth: that SSI means that the person gets to say anything they want and the relying party just has to accept it.

Banking 75
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How to Create Multiple Pathways for Problem-Solving

Future of CIO

Fundamentally, the business or societal progress is made via a healthy cycle of problem-framing and problem-solving continuum. There is no magic formula for problem-solving, With the increasing pace of changes and shortened knowledge cycle, the best practices are outdated sooner than ever and “commonly known” methodology could be no longer working anymore when the circumstances change.

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2020 Guide to Conducting an IT Vulnerability

Galido

Information Technology Blog - - 2020 Guide to Conducting an IT Vulnerability - Information Technology Blog. The IT vulnerability assessment is an automatic assessment designed to identify vulnerabilities in an organization’s IT systems. Vulnerability assessments are performed using industry standard scanning systems and tools. Performing vulnerability scans will help ensure that any existing vulnerability in your system is identified and treated immediately, reducing the risk of exposure t

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Next-Gen Procurement: Transforming Processes with the Power of Generative AI

Generative AI goes beyond just automating tasks and providing real-time answers. Did you know that implementing generative AI reduces sourcing cycle times and allows for faster decision-making across procurement operations? In this whitepaper — Next-Gen Procurement: Transforming Processes With the Power of Generative AI — experts reveal how the strategic application of generative AI within procurement processes is paving the way for groundbreaking improvements.

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Why military minds should fill cybersecurity seats on corporate boards

Tech Republic Security

A cybersecurity expert with the US Navy believes military personnel understand operational risk and should be appointed to corporate boards.

65
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OverGrive is the Linux Google Drive client you've been waiting for

Tech Republic Cloud

Install one of the best Google Drive sync tools made specifically for the Linux desktop.

Linux 69
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The Corporate Board’s Three Strategic Focal Points

Future of CIO

Generally speaking, in the boardroom, the key dimensions of practicing corporate governance discipline are policy setting, strategy oversight, leadership empowerment, performance monitoring. The Board of Directors as top leadership roles should have multi-intelligent wisdom, to envision and lead the organization towards its future confidently, make a better influence on guiding the organization toward the right direction and bring profound insight in transforming the business up to the next leve

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AI Augmentation: The Real Future of Artificial Intelligence

CTOvision

Read why Kurt Cagle says that the future of artificial intelligence lies with augmentation on Forbes : I love Grammarly, the writing correction software from Grammarly, Inc. As a writer, it has proved invaluable to me time and time again, popping up quietly to say that I forgot a comma, got a bit too verbose […].

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Embedding BI: Architectural Considerations and Technical Requirements

While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

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The Monthly “Change Insight” Book Tuning: Fine Tune Organizational Changeability Oct. 2019

Future of CIO

Change is inevitable, organizational change has become a common practice within an organization, but too often changes are made as a reaction to outer impulses, crisis, and demands. This is the bureaucracy’s way of meeting the challenges. A digital transformation is achieved via dynamic Strategy-Execution-Change life cycle management, though it is not all linear steps, but an iterative, ongoing and up-going change continuum.

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Alibaba unveils new AI chip aimed at speeding up e-commerce and cloud computing tasks

CTOvision

Alibaba Group Holding has revealed its own home-grown high-performance AI inference chip, a neural processing unit (NPU) named Hanguang 800, as it pushes further into the field of artificial intelligence and seeks to make its e-commerce platform more efficient. Alibaba, which owns the South China Morning Post and is China’s biggest e-commerce player, unveiled the […].

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Shining a Light on Diversity: Nutanix at Grace Hopper

Nutanix

There’s no question that enterprise application usability has for the most part been left behind.

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Making The Internet Of Things (IoT) More Intelligent With AI

CTOvision

Read Ron Schmelzer explain how we can make the Internet of Things connected devices more intelligent with artificial intelligence on Forbes : According IoT Analytics, there are over 17 Billion connected devices in the world as of 2018, with over 7 Billion of these “internet of things” (IoT) devices. The Internet of Things is the […].

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Machine Learning Takes To The Cloud

Forrester IT

Machine learning continues to disrupt and democratize itself. Announcing two new Forrester reports that describe the popularity of running machine learning pipelines and workloads in the public cloud, in North America and in Asia Pacific.

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At Tech’s Leading Edge, Worry About a Concentration of Power

CTOvision

Read why Steve Lohr says that as AI research increasingly requires datacenter-scale computation which raises concerns that only a few big tech companies will dominate advances in the field on New York Times : Each big step of progress in computing — from mainframe to personal computer to internet to smartphone — has opened opportunities […].

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Facebook is betting the next big interface is conversation

CTOvision

Read Mark Sullivan take a look at how Facebook’s AI researchers are trying to build smart chatbots using unsupervised training of neural networks for natural language processing on Fast Company : Back in 2015, chatbots were big. And one of the most hyped ones was Facebook’s M, which the company meant to be a flexible, […].