Tue.Jun 19, 2018

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Forrester?s US Banking Customer Experience Index 2018 Shows CX Is Stagnating

Forrester IT

Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of more than 110,000 US adult customers in 2018, Forrester’s Customer Experience Index (CX Index™) methodology measures how well a brand’s customer experience strengthens the loyalty of its customers so it […].

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An Apology From Me To Google (and to you)

CTOvision

Dear readers, With this post I want to give an apology to Google, and to you, for some recent reporting here at CTOvision. I let my emotion influence things I wrote, and, in something that in hindsight I realize was horribly arrogant on my part, I wrote as if I knew what Google’s motivations were [.].

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Trending Sources

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What Drives Agile Teams to Become Agile Organizations

Social, Agile and Transformation

Last week I moderated a panel at nGage's Enterprise Transformation Exchange on Developing an Agile IT Organization: Concepts, Culture and Concerns. The message from panelists was clear. Organizations looking to transform need to go beyond scrum practices and improving IT project execution.

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Can AI be used for evil? IBM?s AI Debater debates with human champion, Google?s AI can predict death, Nividia uses AI to make super slo-mo movie.

CTOvision

Is Artificial Intelligence A Detriment Or A Benefit To Society? The AI good vs evil debate has been going on since artificial intelligence was first discussed. Everybody has a say about AI's good and bad qualities. Elon Musk has warned of a doomsday-like scenario in near future as shown in the Terminator movie series while [.].

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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SEO for Small Businesses

Galido

It can be difficult for small businesses to fully utilize technological marketing means due to a lack of knowledge or a lack of funds. Either way, this puts small businesses at a distinct disadvantage from larger companies with deeper pockets. The good news here is that there is one digital marketing strategy that any company of any size can use without spending an arm and a leg.

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Online Learning VS Traditional Learning| Why Online Learning is Better

Kitaboo

Traditional and non-conventional education have their own merits and demerits. Though classroom learning is still preferred as a mode of teaching in many institutes, the popularity of online learning is slowly overshadowing traditional learning. As per Statista, 43% of U.S college students find digital learning technologies helpful. With growing demand, the interactive digital publishing industry is on the rise as well.

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Getting hands-on with industrial control system setups at RSA | Salted Hash Ep 31

Network World

Host Steve Ragan is joined on the RSA 2018 show floor by Bryson Bort, CEO and founder of SCYTHE, to talk about the ICS Village, where attendees can learn how to better defend industrial equipment through hands-on access to the equipment.

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What is ISO Certification, Who Needs it & Why

Galido

The main purpose of ISO certification is to offer potential clients an independent assessment of a company’s conformity. In the recent years, there has been increased use of technology in business and potential clients are concerned with the issue of data security. ISO certification is, therefore, a way of quelling the fears of potential investors. Security professionals are aware that compliance does not go hand in hand with security.

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The Art and Science of IT Management

Future of CIO

With overwhelming growth of information, dynamic business environment, and fierce competitions, IT management has become an art out of necessity to address both the business surviving and thriving issues. Through the traditional lens, IT is an engineering discipline; through the digital lens, IT needs to embed art into the science to explore the art of possible.

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There Are No Clear CX Leaders Among US Brands ? For The Third Year In A Row

Forrester IT

Forrester’s 2018 Customer Experience Index (CX Index) for US brands reveals a worsening CX leadership gap: Not a single brand has risen to the top of our rankings and continued to move upwards, and the overall quality of the US customer experience is stagnating. The report is based on Forrester’s CX Index™ methodology, which measures […].

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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To Celebrate the 4800th Blog Posting: The Thoughts and Quotes of the ?Future of CIO? Blog

Future of CIO

Blogging is to pursue the digital communication way of envisioning, brainstorming, sharing, and debating. It’s the journey to make the continuous leadership influence and connect the dots for spurring creativity and advocating digital innovation. It’s the time to celebrate the #4800th blog posting of the “Future of CIO." 1 “Self-discipline is nothing but self-consciousness.” ?

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Three Pitfalls in Boardroom

Future of CIO

The modern digital board has many responsibilities, also gets a lot of frustration and hits many pitfalls on the digital transformation. Driving the business forward is extremely difficult. This means looking into an unknown future and attempting to define the landscape with its risks and opportunities, to steer the business in the right direction. Here are three pitfalls in digitizing the boardroom.