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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester IT

Eighty-two percent of enterprises use CRM. Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Yet when I surveyed hundreds of business and IT […].

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The change management Informatica needed to overhaul its business model

CIO Business Intelligence

Many of our customers had already started to move their applications and it made sense they would want to transition to data management in the cloud as well. The investment thesis was we could dramatically change the value of the company by becoming a true cloud and subscription-driven company. Today, we’re a $1.6

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Generative AI’s change management challenge

CIO Business Intelligence

Despite headlines warning that artificial intelligence poses a profound risk to society , workers are curious, optimistic, and confident about the arrival of AI in the enterprise, and becoming more so with time, according to a recent survey by Boston Consulting Group (BCG). For many, their feelings are based on sound experience.

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AI adoption accelerates as enterprise PoCs show productivity gains

CIO Business Intelligence

Some prospective projects require custom development using large language models (LLMs), but others simply require flipping a switch to turn on new AI capabilities in enterprise software. “AI For example, it’s experimenting with using gen AI to automatically read financial statements from corporate customers when assessing loan applications.

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The year’s top 10 enterprise AI trends — so far

CIO Business Intelligence

AI is now a board-level priority Last year, AI consisted of point solutions and niche applications that used ML to predict behaviors, find patterns, and spot anomalies in carefully curated data sets. Gen AI is that amplification and the world’s reaction to it is like enterprises and society reacting to the introduction of a foreign body. “We

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The Huge Cost of Goliath’s Software Licensing Model for Enterprises

KineticData

The Huge Cost of Goliath’s Software Licensing Model for Enterprises. He’s a familiar leader of IT service management software. His suite of applications includes solutions for incident management, change management, asset management, and others. Have you met Goliath?

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CIO Australia Webinar: Overcoming Barriers to Application Modernisation with SAP

CIO Business Intelligence

In the first of this two part CIO webinar series ‘Driving business success with true enterprise applications’, a group of leading tech leaders heard from DXC Technology, customer Ventia and analysts Ecosystm about the challenges and benefits of “Overcoming barriers to application modernisation with SAP. Merging app ecosystems.

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