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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester IT

Eighty-two percent of enterprises use CRM. Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Yet when I surveyed hundreds of business and IT […].

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The change management Informatica needed to overhaul its business model

CIO Business Intelligence

I didn’t fully consider we were changing the way our employees did their jobs, and that every person was going through their own change management challenges at various times. In my simple Scottish brain, I thought, “We’ve all agreed we’re doing this, so we’ll all fall in line and tell our employees to prepare for change.”

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Generative AI’s change management challenge

CIO Business Intelligence

Despite headlines warning that artificial intelligence poses a profound risk to society , workers are curious, optimistic, and confident about the arrival of AI in the enterprise, and becoming more so with time, according to a recent survey by Boston Consulting Group (BCG). For many, their feelings are based on sound experience.

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How Enabling Change Management Can Accelerate Process Automation

Information Week

Enterprises are taking a different approach to bring continuous value to its customers and to ultimately, drive long-term business benefits

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3 Ways to Break from Change Management and Drive Transformation

Social, Agile and Transformation

Before you read the rest of this post, I want you to think through your approach to change management. You're rolling out new technology to a small department and considering how to gain adoption and guide people from old to the new process. When are you starting the dialog with people in the department?

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AI adoption accelerates as enterprise PoCs show productivity gains

CIO Business Intelligence

Some prospective projects require custom development using large language models (LLMs), but others simply require flipping a switch to turn on new AI capabilities in enterprise software. “AI That work is difficult and requires highly skilled talent, which is why many enterprises bring in a partner to help with the work.

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Is Your Digital Shelf Ready For Primetime?

Forrester IT

The Product Information Management Systems Landscape, Q2 2023 reveals that that 1) an explosion of channels is forcing enterprises to syndicate accurate product information, 2) lasting business impact needs a flexible data model and change management, and 3) AI capabilities can substantially reduce time to market and increase operational efficiencies. (..)