Fri.Aug 07, 2020

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Get Smart On CX Teams: An Interview With DoorDash

Forrester IT

Anastasia Zdoroviak is Senior Manager of Customer Experience at food delivery technology company DoorDash. We spoke about the approach of the CX team and how they make sense of the different customer types that influence each other’s experiences. AG: What is the structure of the DoorDash CX team? AZ: When I joined DoorDash as the […].

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10 Things You May Have Missed at ChannelCon Online—But Don’t Have to Anymore

Association of Information Technology Professional

If you couldn’t attend every session of ChannelCon Online this year, no worries. We’ve captured them in all their YouTube glory and they’re available anytime you are. Here are 10 things you don't want to miss.

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Trending Sources

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Lean Isn’t Always Lean: There Are Lean Cores And Lean Cores In Banking

Forrester IT

A few days ago, I discussed application architecture in banking with a banking software vendor. Starting from there, we had a look at that vendor’s core banking solutions and further back-end systems such as trade finance. The vendor quickly suggested that its solutions align with Forrester’s concept of a lean core. Now, you may ask […].

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How Do I Get an IT Certification? Follow These Steps

Association of Information Technology Professional

Getting an IT certification can be a great way to boost your career prospects. But how do you get an IT certification? Follow these steps.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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One Hand To Shake Beats One Throat To Choke

Forrester IT

Technology buyers often seek purchases from one vendor because – as the saying goes – they want “one throat to choke.” This phrase always bothered me. You don’t want this relationship to be adversarial, so don’t start off with such incendiary language. Relations between technology providers and their customers have long been on the hairy […].

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Report: Two new encryption standards will soon sweep away security controls

Tech Republic Security

Security professionals must act before TLS 1.3 and DNS-over-HTTPS (DoH) are implemented or they won't be able to analyze network traffic and detect cyberthreats, warns Forrester Research.

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More Trending

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How to install the Rudder system audit platform on Ubuntu 20.04

Tech Republic Data Center

Looking for a system audit and compliance tool? Look no further than the open source Rudder platform. Jack Wallen shows you how to get this up and running on Ubuntu Server 20.04.

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Conversational AI Comes of Age

Information Week

The COVID-19 pandemic can have far-reaching effects on how the financial services industry interacts with customers, and service centers equipped with conversational AI will come to the fore.

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How to upgrade openSUSE Leap to SUSE SLES 15

Tech Republic Data Center

If you're considering SUSE Linux Enterprise Server for your organization, try openSUSE Leap and then migrate it to SLES with a few quick commands.

Linux 174
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How to limit file upload size on NGINX to mitigate DoS attacks

Tech Republic Security

If you have an NGINX site that must allow users to upload files, try this configuration to help prevent possible Denial-of-Service attacks.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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How Synthetic Data Accelerates Coronavirus Research

Information Week

When your research could save COVID-19 patients, you don't want to wait around for institutional approval to use patient data in research. Here's an alternative.

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PUBG Mobile now runs at 90fps in the US, but it’s exclusive to OnePlus for a month

The Verge

If you wanted to play PUBG Mobile at a frame rate higher than 60fps, it was a bit tricky. You either needed to live in China or download the Chinese version of PUBG Mobile (well, it’s actually called Game for Peace ), plus you needed a phone with a 90Hz or 120Hz refresh rate. Now, Tencent Games is finally adding support for 90fps in the US and other countries, but you’ll need to wait a month unless you have some specific OnePlus phones.

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SpaceX launches 57 stealth satellites for Starlink network, plus a pair for BlackSky

GeekWire

SpaceX’s Falcon 9 rocket lifts off from its Florida launch pad. (SpaceX via YouTube). After weeks of delay, a SpaceX Falcon 9 rocket sent up 57 more satellites for its Starlink broadband internet constellation, with two BlackSky planet-watching satellites hitching a ride. The launch was originally scheduled for June, but had to be put off several times due to technical concerns, weather delays and range schedule conflicts.

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RIP: Canada's Last Ice Shelf Has Collapsed

Gizmodo

Canada’s Arctic has been getting slammed by the climate crisis. The region hasn’t been this hot in at least 115,000 years , and its ice is suffering. But it had one intact ice sheet that was hanging on for dear life. Until now. Read more.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Zillow Group CEO Rich Barton on the ‘Great Reshuffling’ and a ‘tectonic shift’ in real estate

GeekWire

Zillow Group CEO Rich Barton. (Zillow Group Photo). People are spending way more time at home during the pandemic. And that’s good news for Zillow Group. The online real estate giant on Thursday posted better than expected financial results for its second quarter with $768 million in revenue, up 28% year-over-year. The Seattle company’s stock was trading up more than 16% Friday, and has more than doubled in price since March.

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Cats Can Get And Spread the Coronavirus to Other Cats, Study Finds

Gizmodo

A new study is the latest to bring some mixed news when it comes to covid-19 and cats. The study found evidence that cats infected with the coronavirus that causes covid-19 can easily spread it to other cats within two days of exposure. However, none of these cats documented in the study become sick once infected,… Read more.

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Apple’s antitrust woes stem from its obsessions with control and money

Venture Beast

As it nears a $2 trillion valuation, Apple should realize it's too big to keep fighting with developers over issues that are creating antitrust headaches. Read More.

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The '80s Called, and They Want This PC Back

Gizmodo

Manhattan, 2020: You step out of your taxi minutes after the rain stops. Your square and heavy roller briefcase plops down into a small puddle by the curb. Don’t worry, the leather doesn’t get too wet, and the awesome piece of high-tech equipment inside isn’t damaged at all. Read more.

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Researchers quantify bias in Reddit content sometimes used to train AI

Venture Beast

Researchers developed a technique that helps to quantfy bias on communities like Reddit, data from which is often used to train AI models. Read More.

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Millions of Android Phones Are at Risk Due to "Achilles" Flaw in Qualcomm Chips

Gizmodo

When you’re on the hunt for a new smartphone, it’s likely that you’re focused on price, design, and features first—and probably not the silicon inside powering it. However, researchers have found that Qualcomm’s Snapdragon chip, one of the most widely used in Android phones, has hundreds of bits of vulnerable code… Read more.

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Hospitality startup Loge raises $15M to weather ‘uncertain times’ and expand to more locations

GeekWire

(Loge Photo). Hospitality startup Loge , which promotes a love of the outdoors and adventure sports through its hip, motel-style locations, has raised $15 million in new funding. The company, pronounced “Lodge,” which launched in 2017 and is backed by big names in outdoor recreation, said it received support from longtime investors including Round House, Brighton Jones Investment Partners, Colfam, and numerous individuals.

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AI Weekly: Can language models learn morality?

Venture Beast

Researchers believe representations could imbue language models with a broader set of human preferences about the world, and thus morality. Read More.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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U.S. Issues Bizarre Warning About 'Health Risks' in New Zealand During Covid-19 Pandemic

Gizmodo

The U.S. State Department issued a new travel warning for New Zealand this week, warning Americans to exercise “increased caution” because the country poses a “health risk” due to the covid-19 pandemic. In reality, New Zealand hasn’t had community spread of the coronavirus in months and has just 23 active cases of the… Read more.

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The DeanBeat: What we’ve learned about pandemic gaming

Venture Beast

The 2nd-quarter earnings results from major game companies have taught us more about how gamers are responding to the pandemic. Will the good results last? Read More.

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Here’s how to make a claim in the $7.5M Google Plus security flaw settlement

The Verge

Illustration by Alex Castro / The Verge. Anyone in the United States who held a Google Plus account between January 1, 2015 and April 2, 2019, and believes they were impacted by a security flaw that Google disclosed in 2018 can now register for a payout from a class action settlement. The lawsuit has settled for a total of $7.5 million. Each class action member is eligible for a payout of up to $12 after attorney fees and other costs are accounted for, although this could vary depending on the n

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ProBeat: Microsoft wants TikTok for the same reason the U.S. fears China

Venture Beast

Why is ByteDance's TikTok the target? Because AI, data, and power. That's what Microsoft wants and the U.S. wants to take away. Read More.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Lovecraft Country Blends Pulpy Horror and Family Drama Into a Story About America's Demons

Gizmodo

HBO’s Lovecraft Country is a story about its heroes fighting for their lives as they make their way across 1950s America. It’s also a multifaceted family drama that embraces the idea that the people you share blood with are often the same people who hurt you the most. And yes, monsters. Of all sorts. Read more.

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Facebook slams Apple’s App Store policies, launches Facebook Gaming on iOS without games

The Verge

Illustration by Alex Castro / The Verge. Facebook is joining Microsoft in condemning Apple’s App Store policies today. The social media company is launching its Facebook Gaming app for iOS — primarily an app used to watch streamers play video games — but has had to remove the app’s mini games feature to pass Apple’s strict App Store approval process.

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Facebook Gaming app debuts amid fight with Apple over instant games

Venture Beast

Facebook launched its standalone Facebook Gaming app on iOS, but it complained loudly that Apple would not let it launch instant games that are on Android. Read More.

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Microsoft condemns Apple’s App Store policies

The Verge

Photo by Nick Statt / The Verge. Microsoft is now rebuking Apple over its stringent developer restrictions and its stance on cloud gaming apps, which the iPhone maker does not allow on the App Store for apparent violations of its guidelines. In a statement attributed to a Microsoft spokesperson, the company tells The Verge , “Apple stands alone as the only general purpose platform to deny consumers from cloud gaming and game subscription services like Xbox Game Pass.”.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.