Sat.Aug 12, 2017 - Fri.Aug 18, 2017

Make The Case That CX Transformation Is Both Important And Urgent

Forrester IT

Customer experience (CX) is finally gaining the attention it deserves, with 84% of companies seeing CX as a higher priority than they did two years ago. But there’s a disconnect when it comes to executing CX transformation, and the underlying issue is a lack of executive buy-in.

CIOs Start To Become More Important

The Accidental Successful CIO

Companies are starting to realize the value of their CIOs Image Credit: las – initially. The importance of a CIO can be measured in a number of different ways. One such way is how often the CEO seeks out the CIO for consultation.

Trending Sources

Leveraging Social Media to Expand Business Data Globally

CTOvision

Social media has become an integral part of society, and having a presence on these platforms is a must for businesses in the present world. Barely a decade ago, only a small proportion of the globe were exposed to social media. A few years later, the list of social media networks has continued to grow […]. CTO Cyber Threats News

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Azure Managed VM Images – Using Premium Data Disks

IT Pros Rock!

Azure Managed VM Images provide a great way to capture customizations to a base Virtual Machine that can be reused over-and-over as a custom image - and these images can include the Managed Disks for both OS and data disks! However, when saving an image, disks are defaulted to using Standard storage to save on costs. When provisioning a new VM from this image via the portal or PowerShell, we can override this default to use Premium storage for OS disks but not currently for data disks.

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7 free tools every network needs

Network World

In the real estate world, the mantra is location, location, location. In the network and server administration world, the mantra is visibility, visibility, visibility. If you don't know what your network and servers are doing at every second of the day, you're flying blind. Sooner or later, you're going to meet with disaster. Fortunately, many good tools, both commercial and open source, are available to shine much-needed light into your environment.

You Deserve What You Tolerate…

Forrester IT

After reading through some other blogs and strategy papers over the weekend, (Don’t judge me. To some of us, this activity constitutes a good time…Yes, lame…I know.) I saw what appeared to be an underlying theme across the narratives I’d read: Security tolerates failure. It’s understandable that it happens, but I think, if we are […]. information security network security security & risk security architecture security operations & program governance Security & Risk

World’s Largest IPv6 Network Reaches a Milestone

Data Center Knowledge

Hurricane Electric world's first to interconnect 4,000 IPv6 networks Read More. Networks

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Building a High Performing IT Team

CTOvision

IT teams are a core component of most modern businesses. Computers and the Internet are simply too important for any business to neglect them without running into serious problems. Unfortunately, building an effective IT team is often easier said than done. Managers often have trouble working with the technicians because they lack the technical skills […]. Big Data Companies Business Intelligence Companies CTO IoT Companies News Business IT staffing

IDG Contributor Network: SDN and a life beyond the death of the internet

Network World

For decades, enterprises have relied on the public internet for business-critical SaaS applications and data traffic. The reason why is pretty simple: it’s cost-efficient, it’s easy to use and it’s already there. Compare that to the logistical, financial and implementation challenges of installing an alternative private network, and it’s clear why enterprises have been pretty content with the internet for their entire digital lives. But, it’s 2017.

Do You Want To Be A Channel Chief?

Forrester IT

[begin sarcasm] The head of indirect channels for an organization is the best job an individual could hope for!

Ambitious One-Gigawatt Data Center Planned in Norway

Data Center Knowledge

US-Norwegian company Kolos secures land for what it says will be world’s largest data center Read More. Colocation Europe

Munich Re puts data analytics into services for a ‘riskier world’

Computer Weekly

Re-insurer combines a Hadoop data lake, SAS analytics and SAP Hana to create new cyber and other insurance services

IDG Contributor Network: Can U.S. lawmakers fix IoT security for good?

Network World

While the Internet of Things (IoT) has carved out a comfortable place for itself in today’s society and markets, many still fear that the interconnectivity-driven phenomenon is extraordinarily vulnerable to outside attacks. A number of U.S. Senators believe they may have a solution to the problem, and have put forward the Internet of Things Cybersecurity Improvement Act of 2017.

The Decline Of Consumer Trust And What To Do About It

Forrester IT

In last week’s episode of Forrester’s What It Means podcast, Senior Analyst Tom Champion explains why rebuilding trust with customers is not about brand hygiene but about growth, as more and more consumers show cynicism and skepticism towards brands and convert those feelings to actions. Podcast transcript Victor Milligan: Hi, I’m Victor Milligan. Jennifer Isabella: […]. customer experience customer journey customer journey mapping podcast

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3 lessons for collaboration

ComputerWorld IT Management

It’s wonderful that organizations today have access to a treasure trove of powerful software tools designed to enhance, amplify and optimize benefits accruing from collaboration. But having access to, and even acquiring, such tools isn’t sufficient to realize the benefits. Your organization will not unlock the full value of this treasure trove unless it makes collaboration a strategic priority. From research I have done on the new collaboration space, I see three lessons for today’s leaders.

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AI tipped as top tech trend of next decade

Computer Weekly

In 2010, social, cloud, analytics and mobile were tipped as megatrends – now Gartner sees artificial intelligence as the emerging tech trend with the biggest potential

Equinix: Private Data Exchange is Outpacing Internet’s Growth

Data Center Knowledge

Businesses’ digital transformation expected to result in skyrocketing private interconnection bandwidth Read More. Colocation Equinix

IDG Contributor Network: Can the U.S. Senate secure the Internet of Things?

Network World

As a free and open internet continues to come under assault by the FCC’s proposal to effectively end net neutrality, investors, programmers, and internet users of all stripes have vociferously voiced their support of the Internet of Things (IoT) and the open web that enables it. It appears those voices have been heard, as the U.S. Senate may be taking steps to secure the IoT's future. So, what exactly is the U.S. Senate up to, and how might its actions impact the health of the IoT?

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US Ruling Creates A Privacy Nightmare For US Cloud Providers Overseas

Forrester IT

On August 14th, Judge Richard Seeborg of the U.S. District Court for the Northern District of California upheld a ruling requiring Google to turn over Gmail data stored overseas. The ruling seems to be in conflict with a U.S. Court of Appeals ruling in Microsoft v. United States where the court ruled that Microsoft does […]. privacy security & risk GDRP public cloud Security & Risk

Regulation and impact of cyber attacks driving security spending

Computer Weekly

Awareness of the impact of cyber attacks on business and regulation are expected to be the top drivers of continued and increased spending on cyber security, according to research firm Gartner

Equinix Makes Big Bet on Fuel Cell-Powered Data Centers

Data Center Knowledge

Strikes deal with utility to deploy Bloom fuel cells at 12 additional US data centers. Read More. Energy Equinix Featured

Cloud computing reversal: From ‘go away’ to ‘I can’t miss out’

David Linthicum

Isaac Asimov once said, “I do not fear computers. I fear the lack of them.” That quote has stuck with me to this day. There’s no doubt that computers and computing have changed our lives. Without them, we would be slaves to processes and paper. I was reminded of Asimov’s quote when I saw the results of a recent poll done by Comvault of 100 IT leaders. More than two thirds said that they were worried about keeping up to date with the latest products and iterations across the major cloud providers.

How Should Insurers Unleash Their Digital Businesses? By Mastering The Digital Basics

Forrester IT

Canadian and US insurers have a lot on their plates this year. They’re not just grappling with extreme weather, substantial underwriting losses from all those motor vehicle claims, but also rising customer expectations and an onslaught of fintech disruptors. These disruptors are spurring lots of activity in insurance digital labs, insurance venture capital arms, and […].

Huddle in trouble: Did the journey from startup to scaleup cause the UK cloud firm to lose its way?

Computer Weekly

What does the future hold for cloud collaboration firm Huddle, once a darling of the UK tech startup scene but now seemingly in need of a financial bailout

The Rise of Edge Computing

Data Center Knowledge

Moving computation to the edges of the network and toward the users is both a natural progression and ideal solution to the challenges the internet will face in the coming decades. Read More. Industry Perspectives Internet of Things

2 cloud tasks to do before 2017 ends

David Linthicum

Vacations are over, school is about to start, and people are starting to think about what to do in the four months until the end of the year. In IT, that means driving success in the cloud. Many IT manages have been incentivized with impending deadlines for shutting down enterprise data centers, migrating applications, and converting data from the enterprise to the cloud data conversion projects. It’s all a bit overwhelming. But there are two things you must do before 2017 is over.

The Added Benefits of VoIP - What Can it Bring to Your Business?

IT Toolbox

If you're in business, whether large or small, you're always on the prowl for ways to cut expenses and boost profits. When it's time to crunch the numbers, every penny matters. So, when the prospect of cutting your company's phone bill comes along, it is worth a serious look. Voice over Internet Protocol (VoIP). VoIP is an acronym for a different way of

Integration is key to Office 365’s progress

Computer Weekly

We look at how Microsoft Office 365 works and how far it has gone towards becoming a platform for integrating other tools